Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Saks OFF 5TH, Revolve, and Casper can access tens of millions of shoppers, offering them a best-in-class checkout.

And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!

Bolt is hiring a Principal Account Manager to help manage our largest segment of merchants. This individual will be responsible for training, driving product  adoption, merchant retention, and most importantly, revenue growth. This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt. 

What makes you a great fit:

  • Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
  • You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
  • Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value
  • Avid learner, praised by others for your drive to ask exceptional questions and continue learning
  • You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted

Responsibilities:

  • Manage both Mid-Market and Enterprise accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion
  • Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
  • Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant
  • Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants
  • Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs
  • Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions

Target earnings: The compensation for this role is targeted between $150,000-250,000 OTE per year. Final offer amount is determined by a number of factors including but not limited to experience and position level.

#LI-Remote

Benefits:

  • Comprehensive health coverage: Medical, dental and vision
  • Remote-first workplace
  • Time away: Flexible PTO, paid holidays + floating holidays, your birthday off!
  • Paid parental leave
  • Competitive Pay
  • Retirement plans
  • Virtual and in-person team & company events

In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).

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