Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.

We are looking for a General Manager - Customer Support to join our team in Europe.

Let’s build the future of transportation together!

You would...

...grow and lead the team:

  • Lead a large team across multiple locations in EMEA
  • Lead and grow a team of super high performing leaders across the region
  • Oversee all hiring activities in your region

...make sure “the machine” runs well:

  • Manage support volumes across all channels and make sure we stay within the agreed service levels
  • Ensure the team is appropriately staffed despite the hyper growth of the business
  • Oversee all quality aspects of support provided in your region
  • Manage a network of cross-functional relationships across the company

...set Customer Support Specialist up for success:

  • Keep people excited about what we do
  • Lead by example and promote our values amongst the team
  • Help Customer Support Specialists make their and our users' voice heard

...reduce the need for support:

  • Lead initiatives within and beyond Customer Support to drive down the size of incoming support volume
  • Provide teams outside of Customer Support with solid data on customer contact reasons to improve our products and policies

...perform other tasks connected with work or deriving from the nature of the work.

Requirements

  • Understand what outstanding customer support looks like and be ready to go the extra mile
  • Be always ready to put customers first, be passionate about helping others
  • Be passionate about leading people and helping others succeed in what they do
  • Have the desire to be part of building something that has never been built before :)
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written English skills, any other language is a plus
  • Be passionate about new technologies and ridesharing

Benefits

  • Motivating compensation – motivational base pay and company stock options
  • No corporate BS – we’re moving too fast for that
  • Amazing personal growth experience at one of the fastest-growing startups in Europe
  • Working with a motivated and talented international team, plus regular team events
  • Flexible working hours – as long as you get the work done
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

 

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.

Did we spark your interest? Get in touch and let’s talk!

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