Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
POSITION SUMMARY:
As Key Account Director, you are directly accountable for the satisfaction of portfolio merchants, delivering the set revenue targets, as well as the development and execution of top accounts opportunity plans.
ROLES & RESPONSIBILITIES:
- Serve as the primary point of contact for merchants including handling day-to-day inquiries and issue resolution.
- Monitor performance metrics, identify optimization opportunities, and direct cross-functional task forces to ensure Boku provides the best in-life experience to our most valued merchants.
- Accountable for the preparation and execution of Quarterly Business Reviews(QBRs) as well as the delivery of action items.
- Accountable for an up-to-date database of merchants and relevant project documentation for business continuity.
- Develop and maintain strong relationships with portfolio Merchants
- Become 'problem solver’ for partners in any matters related to Local Payments, Settlement, Payment
- Marketing, and Customer Success.
QUALIFICATIONS:
- Bachelor’s degree or higher in Business Administration, Economics, or related fields. Or you can prove to us a degree is not a must.
- At least 7 years of prior experience in account management, business development, or sales, with demonstrated success in end-to-end delivery from lead generation to achieving or exceeding revenue targets.
- You are a self-starter with great attention to detail. You strongly believe customer first.
- Excellent with time management, prioritization, and delivery under pressure in fast-paced
- environments.
- Experience of external and internal stakeholder management across departments multiple time
- zones.
- Experience with payments, mobile, e-commerce, website development and digital technologies is strongly preferred.
TRAITS:
- You are used to working in cross-functional teams, with an ability to deliver commercially successful products and services that impress customers.
WE OFFER YOU:
- Extra vacation days between Christmas and New Year
- Generous referral bonus
- Home Office equipment budget
- We are a family-friendly employer with a certified gold-level
- Exciting possibility to work with well-known names in the internet/digital/mobile/gaming industry
- Personal development, growth & learning opportunities in a motivated, talented and international team
- Frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
- Independence to define your role: the freedom to act and take responsibility
- Variety of learning & development opportunities and much more
