At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.
We’ve grown a lot since our founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 50 cities by 2025.
Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.
We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.
We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.
We are looking for an Operations Associate to join our fast-growing Boston, MA team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.
What you’ll focus on:
- Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
- Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
- Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
- Collaborate closely with the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, evaluating linens, and providing basic housekeeping support to ensure the apartments are fully prepared in a single visit to welcome our guests.
- Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to operations managers about the overall performance of the housekeeping teams.
- Maintain and drive Blueground’s corporate vans, ensuring they are well-stocked and in pristine condition.
- Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
- Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
- Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests.
- Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
- Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs
What we’re looking for:
- Problem solver, with the ability to work in a fast-paced and "get the job done" culture
- Ability to perform basic handyman tasks and manage minor household repairs.
- Strong organizational skills with attention to detail.
- Capability to routinely lift items weighing over 30 lbs.
- Enthusiasm for driving operational excellence and efficiency.
- Experience leading field or housekeeping teams will be considered a plus.
- Ability to change abruptly based on daily needs and changes to schedule
- Confident user of technology (email, slack, G Suite)
- A positive, driven, and friendly personality, ready to contribute to a team-oriented environment.
Additional Requirements:
- Availability to work at least one weekend per week without exceeding 40 hours per week
- Valid driver’s license
- Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement
#LI-Onsite
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!
