Job Title: Desktop Support Engineer
Location: London
Department: Technology
6 month FTC
Department overview:
Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation.
In addition to meeting the round-the-clock operational demands of the platforms, we continuously evolve and transform our platforms to maintain a competitive edge that our business requires. We innovate to provide valuable solutions and leverage our skilled Technology teams to deliver against rapidly changing business requirements.
Role overview:
Predominantly involved in the EUC environments, user support and maintenance in our London and remote regions in Europe, Middle East, Asia and Americas.
The ideal candidate will have a solid understanding of the standard Windows desktop environment and current working experience in an Enterprise Front Office / Banking / Trading environment.
There may be a requirement to work shifts in order to cover trading times, although the hours covered are not expected to be outside of UK 7am – 7pm, with occasional weekend work.
Experience required:
Key Capabilities / Knowledge
- Fantastic interpersonal skills and enjoys interacting with people and providing first class service
- Desktop & Trade Floor support experience working in a structured or financial institution within a dynamic and fast paced operational support environment.
- A rounded engineer with knowledge across the infrastructure stack and the ability to work and communicate effectively to both technical and non-technical people
Core Skills
- Trade floor or related experience in high pressure environments
- Self-motivated to succeed and deliver
- Takes pride in the quality of their work and high attention to detail
- Microsoft Active Directory user / group maintenance
- Microsoft Windows 10 Operating systems
- Experience of working with Virtual Desktop Environments
- Microsoft Office 2019, 2021 and 365 suites, including custom / 3rd party Excel add-in support.
- Trader Voice such as VOIP technologies (SIP, H323 for Avaya and SpeakerBus telephony systems)
- Core understanding of TCP/IP, Networking Technologies and desk level patching
- Market Data Application experience, namely Bloomberg
- HP Desktop Hardware, Nvidia graphics products and support
- Mobile device support experience (Blackberry Work/UEM)
- Core Application troubleshooting
Desirable skills
- Poly / Microsoft Teams video conferencing
- Working knowledge of SCCM / Application Virtualisation and / or similar technologies
- Working knowledge of current Citrix Virtual Apps / Desktop delivery environments
About you:
This role would be suited to a highly motivated self-starter who would thrive in a dynamic and demanding Support environment. The ability to work methodically and think clearly when under pressure and quickly learn new skills is essential
Possesses creativity and innovative ideas to resolve complex problems, or propose improvement to the business is favorable.
BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.
