Be blue to the core. Join the team.
The Bluecore way is more than a product, a technology, a brand, a culture, or even a set of values. It’s a professional identity that will make you stand out, grow, and take pride in your career.
Our people are our competitive advantage.
The Bluecore team around the world.
Join a hybrid workforce with teams and available positions in the US, India, and Canada.
Our benefits support professional growth and personal wellness.
The fundamentals
- Competitive pay: We value our talent, and we know how to show it.
- Hybrid work environment: With remote and in-person options, get the best of both worlds.
- Flexible PTO (US): A healthy work-life balance is key to success.
- Medical, dental, vision: We offer highly competitive benefits.
- Stock options: We all work together, we all win together.
- Parental leave: Multiple flexible options for new parents.
The extras
- Annual learning and development stipend: A budget for your professional growth.
- Monthly cash allowance: Funds for health, wellness, and more.
- Weekly “get stuff done” day: A meeting-free day to focus on your most important projects.
- Peer-to-peer Bonusly points: Recognize your coworkers, get recognized, and turn your points into cash or charitable donations.
The Culture: Together, we are better.
From DEI to ERGs, here are a few ways Bluecore focuses on the intersection of personal growth and company culture — straight from our people team.
The Bluecore Way: How we express our values.
Our values are designed to support the entire company — one Bluecorian at a time.
“It means building robust, easily executable solutions for retailers to deepen meaningful relationships and keep their customers for life. It’s not complexity for complexity’s sake, but creating powerful, simple solutions that personalize and exceed the customer experience at every point in the shopper journey.”
The Bluecore Hackathon Winning Team
“It means constantly tying our strategy to our partners’ business goals. It’s being diligent in reviewing performance, testing constantly, pivoting when necessary, and making sure that value is obvious by hitting key milestones in shared success plans.”
Danielle Kim
Director, Customer Success
“Seek out the lessons in any situation, whether good or bad. Don’t fear failure. If you don’t succeed, know that even in failure there is opportunity — the opportunity to reflect, grow, and embrace the new lessons learned.”
Veinia Hicks
Senior HR Business Partner
“To me, #OneBluecore means to push each other toward success every day with respect and compassion, being open and inclusive to each person’s uniqueness, and aligning under the sole purpose of achieving great things for ourselves, each other, and the company.”
Jesse Boone
Senior Product Support Engineer | Winner of the Values Impact and Culture Award
“At Bluecore, we think in terms of solutions — how can we add value that results in success for our customers? By asking big questions, we invite all Bluecorians to participate in the answers. Diversity in problem-solving powers transformational ideas.”
Arvind Krishnan
Senior Vice President, Engineering
“This value is so grounding in a dynamic industry where we’re moving at hyper-speed. It’s easy to chase a shiny object and become distracted, but it’s important to trust what we are focused on and hold ourselves accountable for the goals and actions we’ve committed to so we can understand if our bets are working and decide if and when we need to pivot.”
Sarah Cascone
Vice President, Marketing
“It means marrying a limitless vision with pragmatism. It’s not about building a channel… imagine how you can transform communications. It’s not about just making recommendations… imagine democratizing intelligence. It’s not about collecting data… imagine what it means to be a platform that becomes a single source of truth for designing strategies.”
Prashant Kumar
Vice President, Product
So many places to work. So few are the best.
Start shaping the future of retail with us. Apply to become a Bluecorian.
Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Description: Customer Success Manager (India)
Position Title: Customer Success Manager (CSM)
Location: India
Department: Customer Success
About the Role:
We are seeking a strategic and results-oriented Customer Success Manager (CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you’ll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives.
This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships.
Key Responsibilities:
Strategic Client Partnership:
- Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies.
- Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes.
- Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success.
Performance Optimization & Problem Solving:
- Partner with clients to define success metrics and establish performance benchmarks for their marketing programs.
- Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement.
- Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities.
- Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results.
- Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks.
Driving Customer Strategy:
- Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives.
- Share best practices and industry trends to help clients innovate and stay ahead in their markets.
- Identify growth opportunities, including upselling and cross-selling solutions that align with client goals.
- Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights.
Cross-Functional Collaboration:
- Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams.
- Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution.
- Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes.
- Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals.
- Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience.
Qualifications:
Strategic and Analytical Skills:
- Proven ability to develop and implement strategies that drive measurable results for clients.
- Strong analytical skills with experience interpreting data and providing actionable recommendations.
- Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization.
Collaboration and Communication Skills:
- Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
- Experience working cross-functionally with technical, strategic, and data teams to deliver client success.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
Technical Skills:
- High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables.
- Proficiency in analytics tools, including Google Analytics and Adobe Analytics, to interpret campaign and audience data effectively.
- Experience using reporting platforms such as Tableau, Power BI, or similar tools.
- Understanding of email marketing KPIs, segmentation, and personalization best practices.
- Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot).
- Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus.
Education and Experience:
- Bachelor’s degree in Marketing, Business, or a related field.
- 2-4+ years of experience in customer success, account management, or a similar client-facing role.
- Experience working with enterprise-level retail clients with complex marketing programs.
Senior Accountant
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
About the Role
This is a great opportunity to become a member of the finance team for a company that is disrupting the retail market. We are looking for a Senior Accountant with a positive attitude who is highly motivated to learn and grow within a fast-paced organization. This role will be responsible for supporting the monthly close processes, as well as supporting and initiating general accounting and reporting process improvements to gain efficiencies and strengthen the overall control environment.
This position requires a driven self-starter who is able to work comfortably with stakeholders across the organization, takes tasks from start to finish and someone who enjoys working in a fast-paced, challenging environment.
Responsibilities
- Perform month-end close activities, including preparation of journal entries and reconciliations for various balance sheet and income statement accounts
- Perform financial statement analysis and document meaningful explanations for fluctuations
- Communicate internally and externally to manage accounts payable, ensure efficient processing of vendor transactions and proper controls in the cash disbursement process
- Assist in cash management, treasury and reviewing of bank transactions on a weekly basis
- Review financial statements to ensure transactions and consolidations are properly reflected and in accordance with GAAP
- Collaborate with FP&A and business partners to properly report business transactions
- Participate in streamlining and process improvement projects, enhancing the internal controls over accounting processes and systems
- Assist in implementing new accounting policies and procedures
- Prepare schedules and reports for management and external service providers
- Provide a high level of customer service with finance and non-finance business partners
- Support external audit requirements related to specific areas of responsibility, including preparation of audit schedules
- Support management in completing special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
- Support financial reporting and planning teams, as necessary
Requirements
- Degree in Accounting or related field
- 3-5 years of accounting experience (preferably with relevant month-end close experience)
- Strong knowledge and application of GAAP
- Ability to execute, follow-up, and ensure attention to detail
- Commitment to process improvement and the ability to think “out-of the box”
- Strong communication and interpersonal skills
- A team player, adept at building relationships across the organization
- Excellent time management skills, ability to prioritize and multitask
- High degree of dedication to improvement and strong sense of ownership
- Strong problem solving, analytical, and communication (both verbal and written) skills
- Proficiency with Microsoft tools (Excel, Word) is required
- CPA preferred
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Description: Senior Customer Success Manager (Sr.CSM) (India)
Position Title: Senior Customer Success Manager (CSM)
Location: India
Department: Customer Success
About the Role:
We are seeking a strategic and results-oriented Senior Customer Success Manager (Sr. CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you’ll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives.
This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships.
Key Responsibilities:
Strategic Client Partnership:
- Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies.
- Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes.
- Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success.
Performance Optimization & Problem Solving:
- Partner with clients to define success metrics and establish performance benchmarks for their marketing programs.
- Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement.
- Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities.
- Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results.
- Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks.
Driving Customer Strategy:
- Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives.
- Share best practices and industry trends to help clients innovate and stay ahead in their markets.
- Identify growth opportunities, including upselling and cross-selling solutions that align with client goals.
- Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights.
Cross-Functional Collaboration:
- Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams.
- Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution.
- Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes.
- Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals.
- Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience.
Qualifications:
Strategic and Analytical Skills:
- Proven ability to develop and implement strategies that drive measurable results for clients.
- Strong analytical skills with experience interpreting data and providing actionable recommendations.
- Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization.
Collaboration and Communication Skills:
- Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
- Experience working cross-functionally with technical, strategic, and data teams to deliver client success.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
Technical Skills:
- High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables.
- Proficiency in analytics tools, including Google Analytics and Adobe Analytics, to interpret campaign and audience data effectively.
- Experience using reporting platforms such as Tableau, Power BI, or similar tools.
- Understanding of email marketing KPIs, segmentation, and personalization best practices.
- Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot).
- Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus.
Education and Experience:
- Bachelor’s degree in Marketing, Business, or a related field.
- 4-6+ years of experience in customer success, account management, or a similar client-facing role.
- Experience working with enterprise-level retail clients with complex marketing programs.
Senior Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.
Qualifications
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Willingness to travel to customers at least 20% of the time
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Salary Range: $85k to $110k+bonus
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Product Designer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
We’re looking for a Senior Product Designer to help shape the future of AI-powered eCommerce. Here, you’ll ship fast, ship often, and see your work make an impact on millions of users. You’ll be working with cutting-edge AI, pushing the limits of what’s possible, and turning complex tech into seamless, intuitive experiences. If you love fast-paced, high-impact work and want to design at the bleeding edge of AI, let’s talk.
As a Senior Product Designer, you’ll work with a small and scrappy team of engineers, marketers, and designers to craft product experiences that are easy to use, beautiful, and simple despite complexity behind the scenes. You’ll work on the end-to-end design of new features and improvements that are on the bleeding edge of what’s possible with AI.
The Product Design Role
Design plays a critical role here, and you will be one of our first new design hires. You will have a direct impact on the product and help shape our design culture. This role offers a unique opportunity to solve problems for a wide range of people, from small business owners, to enterprise customers, to shoppers.
Product designers at alby have strong problem-solving ability, default to action, and understand that everything is a system. We value curiosity, ask lots of questions, dig deep into problems, and are excited to learn new things. We have the ability to communicate structure, relationships and user flows. We are strong visual problem solvers who understand the key elements of visual design including visual hierarchy, layout, typography, color.
Someone coming into this role should be comfortable with making informed design decisions, with experience using data analytics, user testing, common practices, and research to iterate on your work. Guiding users through new technology paradigms is at the heart of our product, and there are lots of opportunities to educate users on best practices using AI.
Our designers are highly empathetic and collaborative. We are able to defend our design decisions through strong critical thinking, but also engage in participatory discussions, take feedback without ego, and use that feedback to produce the best possible designs for our customers. We understand that design is broad, everyone is a designer at some level, and we highly value solving problems together. You will be part of a cross-functional team that welcomes input from everyone.
The team looks to design to holistically understand user journeys across the product, outline design processes, and clarify expectations. They understand their team’s domain and share their knowledge frequently with teammates. They share constructive feedback to teammates and business partners, and actively seek feedback on their own performance.
Senior product designers build positive relationships and help teammates overcome obstacles, contributing to the healthy functioning of the broader organization. Does this describe your own ambitions and values? Read on!
Requirements
5+ years of design experience (previously enterprise SaaS, developer tools, consumer apps, or other complex products)
High appreciation for craft and visual design.
Ability to translate complex technical flows into simple, insightful, and actionable experiences.
Communicate design clearly, regardless of audience.
Ability to collaborate with a team across multiple time zones.
Experience rapidly developing and launching small-scale experiments with engineers that can test innovative solutions to novel UX problems.
Experience with Lean UX methodologies.
Experience with user research and data analysis.
Online portfolio of previous design work.
Salary Range:
$130,000 – $180,000 base salary
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.