At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

Bluebeam has an incredible technical services team and an awesome group of customers WHO LOVE US! And we’re growing! We’re looking for an extremely motivated team player to join us as our newest Technical Support Specialist.

If you love solving problems and want to take your technical knowledge and troubleshooting skills to the next level, we would love to train you to be a part of our high-performing team. This is a fun, fast-paced and challenging environment with opportunity for growth and development.

As a Technical Support Specialist, you’ll be on the front lines assisting customers with Bluebeam products, both in how to use the software as well as troubleshooting technical issues. This is not an internal IT/Helpdesk position and we are not a call center! We want our customers to recognize that another intelligent person is on the other end of the phone or email working to understand their workflow and helping them utilize our tools to do what they do better and more efficiently.

*This role is a full-time, onsite position. Due to COVID-19, all new employees will be required to start work remotely until we are able to return to the office. More information will be provided in the interview process.* 

Here’s more about what you’ll do:

  • Serve as front line contact for customers by answering telephone calls and emails
  • Respond to questions and troubleshoot issues related to use of the Bluebeam software applications, including our plugins into other software applications
  • Advise customers on software workflows and best practices, helping them achieve the desired end result with Bluebeam products
  • Qualify technical issues and gather information about their scope, history and details for escalation
  • Assist with other miscellaneous projects as assigned - because you’re flexible! This includes working interdepartmentally to support Bluebeam philosophies and goals.

And here’s what we hope to see in you:

  • CRITICAL: Customer service skills. Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit.
  • Strong troubleshooting/problem solving skills: Ability to understand the question/issue, identify knowns, unknowns and apply product and environmental (e.g., Windows Operating System) knowledge to ask qualifying questions to determine appropriate troubleshooting steps to move towards and achieve resolution.
  • 2-4 years of technical support experience.
  • Experience supporting a specific software application  
  • Solid understanding of Microsoft Windows operating systems (Windows 10, 8, 7) i.e., installing and uninstalling programs and drivers
  • A positive and proactive nature (You follow through on helping customers get the answers they need!)
  • Excellent communication skills, both written and verbal (We really mean it!)
  • A sense of humor (Examples requested – let’s see who reads this!)

Bonus points if you have these:

  • A+ or Microsoft IT Certification (i.e., MTA) - while we aren't big on certifications, you should be familiar with this terrain
  • Experience with PDF software
  • Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks
  • Experience working within the AEC (Architectural, Engineering, and Construction) industry
  • Experience in iOS and OS X environments

Tell us about yourself:

  • Your resume
  • A cover letter that reflects your personality and briefly covers the following:
    • Your interest in Bluebeam and this role
    • Describe in your own words a time when you solved an intriguing technical problem for someone other than yourself. Briefly describe the situation, your problem-solving approach, and the final resolution.

(Psssst…Be sure to proofread.  We pay attention to formatting, grammar, and all that good stuff!)

Please Note: This is NOT an internal IT Helpdesk role.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 1.6 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

 

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