Chefs around the world wear blue aprons when learning to cook, and for us it has become a symbol of lifelong learning. Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity and passion always looking to learn something new. We take preparation seriously, embrace a spirit of excellence, and put in the extra effort in everything we do. We are thrilled to be part of our customers’ lives, cooking and creating experiences in their home kitchens.
WHO'S IN THE KITCHEN
Blue Apron’s Customer Experience team drives loyalty and strengthens new and existing relationships with our customers through exceptional experiences and valuable insights, powered by happy people, collaborative processes and innovative technology.
WHAT’S ON THE MENU
We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. In this entry-level role, you’ll be an integral part of our fast-paced and quickly growing Customer Experience team.
Able to manage multiple customer inquiries in a fast-paced environment (each associate helps approximately 100-150 customers during their shift)
Ability to meet deadlines and work within strict metrics
Employ empathetic support to customers primarily via phone call, but also via email and chat
Think on your feet to devise creative solutions to problems that arise or escalate, as appropriate
Make case-by-case judgement calls regarding custom solutions for unique customer issues
Assist customers in managing their Blue Apron accounts
Be an expert on our product, including our ever-changing menus and market items
Perform against challenging goals with a best-in-class team for the efficiency & quality of work
2 years of college education OR equivalent experience, required
0-2 years experience in a customer experience related position is preferred (restaurants, retail, etc.).
Previous call center experience is a plus
Must have strong communication skills, both verbal and written (phone, email, chat); Bilingual a plus
Strong ability to listen, identify problems, and find resolution
Must be poised and professional
Must be accountable for daily, weekly, monthly goals
Must have medium level expert use of computer systems
Show flexibility and ability to adapt to change
Well organized and resourceful
Ability to use critical thinking skills
Must have integrity and do the right thing at all times
Comfortable with ambiguity in a fast-growing start-up environment
Blue Apron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status or veteran status. In addition to federal law requirements, Blue Apron complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.