We're looking for a driven and enthusiastic System Administrator to be part of our national IT Business Operations team.  You will be seated at our Corporate Headquarters in NYC and work closely with local and remote peers within our grander Information Systems organization.  To be successful on this team, you’ll need to value open communication, peer feedback, and have a track record of building and maintaining high quality technical solutions that often challenge the status quo. 

Projects you’ll be working on will have company wide impacts across all of our business offices and production centers.  We are looking for someone with a strong business acumen and experience in building out internal communication platforms. Specifically, experience in administering Atlassian products is highly valuable. 


  • Perform administrative actions across our SaaS and locally hosted service catalog

  • Diagnose and resolve hardware and software related issues

  • Execute on tasks assigned as part of larger IS projects across all of our locations

  • Follow, scrutinize and update SOP’s to accomplish daily tasks like user creation, system maintenance, etc. 

  • Perform daily tasks around access management, device management,  basic network troubleshooting, etc.

  • Ensure service desk tickets are resolved within our SLA; consistently update our ticket tracking system with status and notes

  • Perform software installations  and patch management tasks

  • Set up and facilitate company all hands meetings

  • Participate in new employee technical orientation

  • Support/mentor Support Administrators with ongoing projects

  • Provide excellent internal user/customer service while doing all of the above


  • You have experience managing a fleet macOS and iOS devices

  • You have experience with G Suite, Jamf Pro administration

  • You have experience administering Atlassian products (Confluence, Jira, Jira service desk)

  • You have experience with at least one scripting language (bash, python, swift, etc...)

  • You have some experience with or knowledge of A/V solutions used in conference rooms (TVs, projectors, Chromeboxes, VoIP telephones)

  • You have excellent customer service skills; you truly enjoy working with people on a daily basis and high attention to detail and accuracy

  • Strong analytical, organizational, and problem-solving skills

  • Sense of ownership and pride in your work, can do attitude

  • You're comfortable constantly being on the move while responding to tickets

  • You're motivated to learn more and take the time on your own to grow your knowledge base

  • Demonstrates initiative and ability to work independently with little supervision


  • Atlassian (Jira or Confluence) Certifications

  • JAMF Pro Certifications

  • Knowledge of the ITIL framework

  • Experience with VMware vSphere

  • Experience with Windows Server

  • Experience with JumpCloud

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