Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

As Bloomreach continues to evolve and our customer base grows, we are seeking a hands-on, experienced Product Operations Manager who can lead the execution of the operations for our Engineering department. 

The Operations Manager needs to be able to see the big picture, understand initiative-level objectives, and be able to apply their understanding of how processes should work to create operational improvement. Your primary focus will be to work with Engineering application teams -- with cross-department partnerships with Finance and IT to find the best way to design new processes and solve process-related problems. This often involves mapping existing processes and designing improved ones to create “fit-for-purpose” solutions. 

The Production Operations Manager has the responsibility to ensure alignment between processes, strategic objectives, and the overall business architecture. The ideal candidate will have a strong background in operations support, a deep understanding of DevOps practices, and the ability to lead and mentor a team of engineers.

What you'll do:

  • Technical Leadership: Provide technical guidance and mentorship to a team of DevOps engineers, ensuring best practices in code quality, security, and performance.
  • DevOps Implementation: Design, implement, and manage CI/CD pipelines using AWS and other relevant tools to ensure seamless integration and delivery of applications.
  • Infrastructure Management: Oversee the configuration, deployment, and maintenance of cloud infrastructure, with a focus on scalability, reliability, and cost-efficiency.
  • Operations Support: Provide advanced support for application and infrastructure issues, troubleshooting and resolving complex problems to ensure minimal downtime and optimal performance.
  • Collaboration: Work closely with development, QA, and operations teams to ensure cohesive and collaborative workflows.
  • Security and Compliance: Ensure all systems comply with security standards and government regulations, maintaining a high level of security and compliance across all operations.
  • Continuous Improvement: Identify areas for improvement within the DevOps processes and tools, driving initiatives to enhance efficiency, performance, and reliability.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in DevOps or related roles.
  • Proven experience with the java stack and AWS services.
  • Strong background in operations support and incident management.
  • Proficiency in CI/CD tools such as Jenkins, GitLab CI, or AWS CodePipeline.
  • Experience with infrastructure as code (IaC) tools like Terraform or AWS CloudFormation.
  • Solid understanding of containerization technologies such as Docker and Kubernetes.
  • Expertise in scripting languages like PowerShell, Bash, or Python.
  • Familiarity with monitoring and logging tools such as CloudWatch, Splunk, or ELK Stack.
  • Excellent problem-solving and analytical skills.
  • Strong leadership and team management abilities.
  • Effective communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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