Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

About the Role:

Bloomreach is seeking a strong Staff Product Manager for our Product & Content Discovery team. This role will specifically focus on our market-leading, Search product which leverages the latest AI/ML technologies and powers some of the largest and most recognizable brands in the world (e.g. Staples, Neiman Marcus, Puma). This Product Manager will be responsible for analyzing quantitative data, gathering competitive intel, understanding customer needs and using those data points to build features that add value to our customers and to our business.

We are looking for a Product Manager who is analytically strong, customer-obsessed, and a great problem solver who can collaborate cross-functionally and drive initiatives independently. This individual will report to the Director of Product Management - Search.

What you'll do:

  • Interface with internal and external stakeholders to determine new features in addition to building and working with engineering teams to come up with technical solutions to help solve customer problems.
  • Own optimization of both relevance and ranking for keyword and vector searches
  • Responsible for leveraging the latest Machine Learning algorithms, specifically in the area of Natural Language Processing (NLP).
  • Explore different areas such as NLP for international languages, conversational AI, attribute extraction from images and 1:1 or segment-based user personalization.
  • Improve Bloomreach’s Semantic algorithms and deliver better Search Relevance and Ranking experiences.
  • Extract and analyze user behavior data from internal data warehouses, using SQL or other queries, to identify improvement opportunities. 
  • Create easy to use APIs to give developers control to plug-in and test various algorithm modules to solve different use cases.
  • Own and lead feature development from ideation to value delivery
  • Coordinate with Product Marketing, Sales, and Customer Success teams for product launches, training, documentation, thought-leadership, and customer feedback
  • Become an expert on Search within the company
  • Work with the Director of Search to plan the innovation roadmap for Search 

What you'll need:

  • 10+ years of experience working in a combination of product management, technical product management, engineering, sales engineering, and/or solutions consulting roles
  • Experience with Artificial Intelligence, Machine Learning, Vector Databases, and Large Language Models
  • Strong analytical and problem solving skills; strong communication, written, and presentation skills; experience working directly with customers is required
  • Ability to independently own and drive initiatives end to end
  • Ability to collaborate cross functionally and work with geographically dispersed teams to execute on product initiatives
  • Team player: ability to work well with many different teams and personalities
  • Must be intellectually curious, proactive and self-motivated
  • Must have a high degree of attention to detail

Bonus points if you have:

  • Experience working for a B2B SaaS technology company
  • Experience working in the E-commerce domain or with Search Technologies

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $150,000-$200,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

  • Health care including medical, dental, and vision insurance
  • 401k plan with employer contribution

 

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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