Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

We are seeking an Associate Software Engineer (Support) for Bloomreach! We are building a dedicated team for our  Bloomreach Search and Merchandising product. Bloomreach Discovery is part of the Bloomreach Experience platform which offers a set of algorithms and advanced merchandising tools to enable businesses to optimize each visitor’s search, browse, and landing page experiences.

Responsibilities:

  • Responsible for monitoring and handling incoming customer/partner issues within SLA
  • Engaging with cross-functional teams like operations and engineering to Invent and simplify tools and processes for quicker issue resolution.
  • Possesses strong business acumen and possesses “customer first” attitude by recognizing customer-specific needs and making recommendations
  • Analyze trends and patterns in case and customer feedback on an ongoing basis to address customer pain points proactively
  • Collaborates with engineering and product teams to drive issue resolution
  • Communicate complex technical issues via email and through tickets with ease
  • Taking ownership of customer issues reported and seeing problems through to resolution

You have these qualities and experience:

  • Bachelor’s Degree in Information Systems / Computer Science /B-Tech / MCA
  • Relevant Customer-facing experience of 3-5  years in advanced technical support positions (Web based products or e-commerce preferred).
  • Knowledge of SQL & Oracle
  • Knowledge of RESTful Web Services API. regex
  • Knowledge of Java / Common Java libraries
  • Knowledge of Linux & Scripting Skills (Javascript, Python etc)
  • Experience in Web services / Web technologies
  • Strong customer focus and ability to understand and communicate complex technical systems.
  • Team player with a can-do mentality and strong communication skills.
  • You are humble, open-minded, eager to grow with others, and focus on “we” instead of “I”
  • You have a passion for your craft and a keen interest in understanding how things work
  • We work in Rotational shifts, including Weekends. Candidates should be open to working in a 24x7 environment.

Your success story will be: 

  • In 30 days, you will be exposed to the various processes relevant to the Discovery 
  • In 60 days you will be immersed with deep dive sessions for various segments in Discovery
  • In 90 days you should have grasp of Delivery , Dashboard,Connect,Analytics and other areas such as R & P’s 

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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