We are Bloomreach and we are transforming customer digital experience with the power of data all over the globe. Currently, our platform is powering 25% of all US & UK e-commerce experience. After a $150 million investment and acquisition of Exponea, #1 CDP on G2Crowd, we are valued at $900M.

In an effort to expand our Documentation team, we are looking for a new colleague to join us on our mission of unifying and centralizing company knowledge as a Technical Writer Intern. This is a paid internship position starting at €6/hour (starting at £8/hour when working from the UK).

Are you up for the challenge?

What challenge awaits you?

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases to enable our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, prospects, and consultants, our documentation is a central aspect of supporting our scalability and efficiency.

By taking on the documentation challenge, you will take part in the product development process and you will need to actively collaborate with specialists from different departments such as Product, Client Services, or Sales. This will improve your technical knowledge as well as your ability to ask the right questions.

You will be joining the Documentation Team at an exciting time - we are uniting our international teams and existing documentation across our three product pillars and we have a lot of ideas for interesting projects. We are aiming to make our documentation the best on the market, paving the way to Bloomreach’s IPO, and you can help us shape this ambitious vision.

What else you might like about this role:

  • Your work will be used directly by our clients and Bloomreachers, ultimately contributing to our clients’ and platform’s success.
  • The role allows you to enhance your writing skills in terms of language and structure, and also your ability to quickly grasp difficult technical concepts.
  • You surely often hear about user tracking and targeted advertising on the internet. Now, you will finally be able to see and understand how it works.
  • Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

Your job will be to:

  • Make sure upcoming features are documented before each product update. You will need to work with the product team to understand what changes are planned and how they affect the product.
  • Improve the documentation of existing features based on feedback from our clients, consultants, and the support team.
  • Write business use cases to enable our users to independently do more things in Bloomreach. You will need to work with our consultants to understand how features work and how they are applied in a business context.
  • Make Bloomreach more usable by improving the in-app experience and language used.
  • You will be passively exposed to technical aspects of the product, which can range from basic HTML, CSS and JS to working with webhooks, APIs or Jinja. It is up to you how much you want to learn by yourself or cooperate with our technical consultants.
  • Depending on your availability, there are a number of initiatives that you can own and push forward, such as improving user onboarding, using Bloomreach to analyze engagement with our documentation and implement automated communication with users, and much more.

You have the following experience and qualities:

  • Independent, responsible, and a fast learner. We enjoy responsible freedom in our team – you will have vast freedom in execution provided your outputs are timely and of high quality.
  • Excellent command of English.
  • Attention to detail and ability to consider your audience – the guides must be understandable for a diverse spectrum of readers.
  • Assertive communication – you may find challenges during your work that would require further clarification and cooperation with multiple people. 
  • Basic understanding of HTML, CSS, Jinja, and Javascript is an asset. You won’t need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

Regional benefits - Central Europe:

  • Monthly lunch entitlement up to 110€ per month
  • Pension scheme or health insurance depending on region

Regional benefits - UK:

  • Personal pension contribution by Bloomreach
  • MyEva — online financial expert tool at your disposal
  • Access to private hospitals with reduced wait times
  • Income protection in case of long-term illness or injury

Regional benefits - NL:

  • Personal pension contribution by Bloomreach
  • Health Insurance collective discount

 

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!



More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
  • We believe in flexible working hours to accommodate your working style.
  • We work remote-first with several Bloomreach Hubs available across three continents.
  • We organize company events (summits) twice a year to experience the global spirit of the company and get excited about what's ahead.
  • We have a friendly atmosphere and motivated colleagues who love what they do.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.5/5 rating.

Personal Development:

  • We have a People Development Program -- participating in weekly personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
  • Subscription to Calm - sleep and meditation app.
  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
  • We facilitate sports, yoga, and meditation opportunities for each other.

Compensation:

  • Stock options are granted depending on a team member’s role, seniority, and location.
  • Everyone gets to participate in the company's success through the company performance bonus.
  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
  • We celebrate work anniversaries -- Bloomversaries!

 

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

 


 

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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