Blink Health is a well-funded healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We're scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform and supply chain allow us to offer everyone — whether they have insurance or not — amazingly inexpensive prices on their medications. Blink is providing a life-changing experience for people all over the country and fixing how opaque, unfair and overpriced healthcare has become. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Our Patient Services team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. We are a large team of customer service personnel who provides frontline support and manages the operations of our growing customer service and pharmacy teams. We are responsible to ensure that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores. 

What You’ll Do:

  • Collaborate with Pharmacy Operations leadership to define, design and implement a scalable Learning & Development strategy 
  • Manage a team of Learning & Development Associates to ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients 
  • Help achieve Patient Services departmental goals, including reducing onboarding time across all patient-facing teams
  • Regularly meet with leaders across Pharmacy Operations to provide learning metrics and better understand their training needs
  • Implement best practices and learning styles that deliver the highest quality of training
  • Partner with stakeholders to understand and anticipate upcoming product releases that will require training or communications to various teams within Pharmacy Operations
  • Develop and deliver scalable learning solutions for onboarding and continued education for the pharmacy teams
  • Launch and maintain a Learning Management System for all patient-facing teams, allowing content to not only be accessed on-demand, but thoughtfully curated and automated
  • Drive standardization across all learning material and content for Pharmacy Operations 
  • Develop processes to ensure all content remains up-to-date and accurate
  • Implement pathways for Legal & Pharmacy Operations leadership to review and approve content
  • Build a strong relationship with the Quality Assurance team to identify trends, knowledge gaps, and opportunities for reinforcement of training material
  • Foster collaboration, growth initiatives, and enablement within the L&D team 
  • Manage the content curation of Learning & Development Associates to ensure consistency and the highest quality of training content

What You’ll Need:

  • Bachelor’s Degree in Communication, Education or equivalent focus
  • Minimum 3+ years of relevant L&D experience
  • Experience in pharmacy, healthcare or a related field is a huge plus
  • Excellent verbal and written communication skills
  • Previous experience developing and managing learning programs 
  • Strong program management and project management experience, including defining and promoting best practices
  • Ability to build and maintain relationships with staff at various levels of seniority 
  • Thrives working independently, but also able to contribute as a member of a high performing team
  • Exceptional ability to assess needs, develop and deliver appropriate learning solutions
  • Creative, proactive, organized, flexible and results-oriented
  • Comfortable in a fast-paced environment
  • Ability to navigate multiple competing priorities 
  • Tech savvy – comfortable learning new technologies

Why Join Us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

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