Job Description: Junior Systems Associate - IT Service Desk
About Blenheim Chalcot
Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 20 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. You may have heard of some of our growing businesses such as Modulr, Hive Learning, Avado and the Rajasthan Royals IPL cricket team. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.
The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2009, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.
Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!
Job Overview:
As a Junior Systems Associate, you will be pivotal in overseeing technical support for Microsoft 365 and Google Workspace, focusing on secure and efficient operations via Microsoft Entra and Intune. Your role will also involve continuous improvement of IT services ensuring high-quality support is consistently delivered.
Key Responsibilities:
- Administer and troubleshoot Microsoft 365 and Google Workspace, ensuring optimal setup, configuration, and user satisfaction.
- Manage identity and access with Microsoft Entra, enhancing security policies and access controls.
- Utilize Microsoft Intune for comprehensive device management, setting up policies for application deployment, device compliance, and security.
- Lead initiatives for continuous improvement in IT service delivery, such as implementing new tools for better user experience, streamlining support processes, and adopting innovative technologies that enhance productivity and security.
- Collaborate with IT and business stakeholders to assess feedback, analyze performance metrics, and identify areas for service enhancement.
- Develop and maintain detailed documentation and standard operating procedures, updating them as improvements are made.
Must-Have Skills:
- 2 – 4 years of experience with Microsoft 365 and Google Workspace, particularly in using Microsoft Entra and Intune to manage access and devices securely.
- Proven ability to implement continuous improvement processes in IT service management, such as optimizing ticket handling, enhancing user self-service options, and reducing resolution times.
- Excellent analytical and problem-solving skills, capable of driving changes that enhance service delivery and user satisfaction.
Good to Have Skills:
- Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Service Management.
- Experience with data analysis and performance metrics to guide IT service improvements.
- Knowledge in automating routine tasks to enhance efficiency and reduce human error.
Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 5 years of experience in a senior IT support role, with extensive hands-on experience in managing and improving IT services.
Working Conditions:
- The role involves managing both direct user support and backend system improvements, often needing quick adaptation to new technologies and practices.
- Regular collaboration with internal teams and external vendors to ensure seamless service delivery and integration of new technologies.
- Will require to work UK hours
Location:
BC India - IT ServiceDesk
Job Type:
Full-Time
