Hornbill Administrator
About Blenheim Chalcot
Blenheim Chalcot is the UK’s leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. Ventures we have built range from ClearScore to Agilisys and even the Rajasthan Royals IPL cricket team. All our 20+ portfolio companies have been incubated and launched by us and now have total sales of over £0.5bn and more than 3,000 employees. Our assets under management stand at greater than £1.5bn.
Responsibilities:
Your primary responsibility would be to assist in the configuration, maintenance, and optimization of the Hornbill platform, ensuring smooth and efficient operation. This involves working closely with senior administrators, addressing user issues, and providing technical support.
Your to-do list might include creating and managing user accounts, setting up access controls, and troubleshooting technical issues. You'd be the go-to person for routine system updates, backups, and ensuring data integrity within the Hornbill environment. Collaborating with other IT professionals and departments would be part of your routine to understand their needs and customize the Hornbill platform accordingly.
Additionally, your role might involve training end-users, creating documentation, and staying up to date with the latest Hornbill features and updates. Flexibility and a keen problem-solving mindset would be your allies in this role, helping you adapt to the dynamic nature of IT environments.
Must Have:
- Strong communication skills and the ability to work collaboratively in a team.
- Problem-solving abilities to identify and address issues within the system.
- Technical awareness to interact with utility scripts and gather technical details for reporting.
- Basic knowledge of scripting (ability to learn quickly is sufficient).
- Experience with requirements capture and documentation.
Nice to have:
- ITIL v3/v4 foundation.
- Experience automating processes using workflows within an ITSM platform.
- Experience of developing an ITSM platform.
- Power BI.
Qualifications:
- Graduation in Engineering or related field.
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and a sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.
