About Blenheim Chalcot
Blenheim Chalcot is the UK’s leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built Agilisys and even the Rajasthan Royals IPL cricket team. All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over £500 million and more than 3,000 employees. Our assets under management stand at more than £1.8 billion.
Responsibilities:
- Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements.
- Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required
- Support the Customer Service Manager in the development of customer service Provide support to the London customer operations team including administrative tasks Producing monthly and weekly reports in Google Sheets and Excel
- Analysing bank details
- Quality audits and control checks on regulatory processes Supporting customer service enquiries.
Must have:
- You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
- You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
- You are passionate about technology and social impact, and want to help build a business that delivers a meaningful difference to society.
- You are resilient, empathetic, collaborative and self-motivated.
- You have experience in a customer or client facing environment.
- You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
- You enjoy interacting with customers on a daily basis, both over the live chat and by email You have an upbeat approach and are able to think on your feet.
- You have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand format.
- You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.
Nice to Have:
- Customer service experience in a financial services, technology, or employee benefits company.
- Experience of working in a regulated environment.
- You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
- You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures
Qualifications:
- High School Diploma and Above
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.
