About Blenheim Chalcot
Blenheim Chalcot is the UK’s leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built Agilisys and even the Rajasthan Royals IPL cricket team. All our 30+ portfolio companies have been incubated and launched by us and now have total portfolio sales of over £500 million and more than 3,000 employees. Our assets under management stand at more than £1.8 billion.
Position Summary: As an Operations Manager, you will be responsible for overseeing and managing various aspects of the lending operations, including loan applications, underwriting, collections, customer service, complaints, and fraud prevention. You will lead a team of professionals and work closely with other departments to ensure efficient and effective operations, compliance with regulations, and the delivery of exceptional customer service.
Responsibilities: Identify opportunities for process improvements and automation to enhance operational efficiency. Leadership and Team Management: Provide leadership and guidance to a team of lending operations professionals. Set clear goals, monitor performance, and provide regular feedback and coaching. Foster a positive work environment that promotes teamwork, collaboration, and professional development. Loan Application Processing: Oversee the loan application process from initiation to completion. Ensure compliance with lending policies, procedures, and regulatory requirements. Streamline and optimize the loan application workflow to improve efficiency and reduce turnaround time. Monitor and evaluate the quality of loan applications and implement measures for continuous improvement.
Underwriting and Risk Assessment: Develop and maintain underwriting guidelines and policies. Review and assess loan applications to determine creditworthiness and mitigate risks. Collaborate with underwriting team to make informed lending decisions based on analysis, financial data, and risk assessment.
Collections and Customer Service: Implement strategies for effective collections and delinquency management. Monitor and analyze collection performance metrics to identify areas for improvement. Develop and maintain strong relationships with customers, ensuring exceptional customer service. Handle escalated customer issues and complaints, providing resolutions in a timely and satisfactory manner.
Fraud Prevention and Risk Mitigation: Implement fraud prevention measures and systems to safeguard against fraudulent activities. Stay updated on industry trends and best practices related to fraud detection and prevention. Investigate suspected fraud cases, coordinate with relevant stakeholders, and take appropriate actions to mitigate risks.
Process Improvement and Compliance: Identify opportunities for process improvements and automation to enhance operational efficiency. Ensure compliance with relevant laws, regulations, and internal policies. Conduct regular audits and reviews to ensure adherence to compliance standards. Implement necessary controls and procedures to maintain data integrity and confidentiality. Strong problem-solving & troubleshooting skills with the ability to exercise mature judgment in client-facing situations. Customer relationship management for managing all company's relationships and interactions with customers and potential customers. Contribute operations information to strategic plans and reviews. Handling client requests end-to-end. This includes receiving a request, capturing requirements, working out team allocations, researching, preparing final output, receiving and implementing feedback. Create performance and governance reports for internal stakeholders/ partners on a periodic basis and share with them.
Qualifications and Skills: Bachelor's degree in finance, business administration, or a related field. Master's degree is a plus. Proven experience of 4+ years in lending operations, including loan applications, underwriting, collections, and customer service. Strong knowledge of lending regulations, compliance requirements, and industry best practices. Excellent leadership and team management skills. Analytical mindset with the ability to make data-driven decisions. Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills. Detail-oriented with a focus on accuracy and quality. Ability to adapt to changing priorities and work under pressure.
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and a sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive
