About Blank Street
At Blank Street, we believe that rituals matter and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- “My Home is Your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What's Brewing...
We are looking for a leader to steer our UK Food & Beverage Innovation function. As our F&B Product Innovation Manager, you will be the driving force behind our food and beverage innovation strategy, leading everything from crafting our seasonal menu drops to defining our food program vision and executing it with excellence.
In this role, you will be at the heart of Blank Street's most transformative projects, combining an analytical and strategic lens with creative solutions to continuously push the boundaries of our offerings - and bringing us closer to our product vision. You will collaborate closely with the Managing Director, the Global Product Innovation team, and multiple other key stakeholders to bring innovative, high-quality products to our customers.
Responsibilities:
- Co-drive and Project Manage our Beverage Seasonal Menu launches:
- Insight Development: Work closely with local marketing and strategy teams to gather and leverage key customer insights (both internal and external) to inform our drink category strategies.
- Collaboration: Partner with our US/Global product innovation teams to develop and refine new beverage concepts.
- Execution: Lead the project management for the launch of new seasonal menus in the UK, coordinating with all relevant departments to ensure seamless execution.
- Own our UK Food Program End-to-End:
- Vision Development: Collaborate with the Managing Director (MD) and CEO to craft a compelling vision for our food offerings.
- Strategy to Execution: Develop and execute the strategy for our food program, ensuring it aligns with our brand values, customer demands and in-store customer journey.
- Innovation: Continuously seek out and incorporate the latest food trends and customer preferences to keep our menu fresh and exciting - working closely with internal and external parties.
- Monitor our Menu Performance:
- Performance Metrics: Track and analyse core performance metrics related to our menu, with a particular focus on store operations, sales, and customer feedback.
- Regular Reviews: Organise and manage regular performance reviews with key PnL owners to discuss insights and identify areas for improvement.
- Be Our F&B Cultural Ambassador:
- Cultural Leadership: Be the cultural epicentre for all things food and beverage, inspiring and engaging the team with your passion for the industry.
- Industry Trends: Share exciting updates and trends in the food and beverage industry with the wider team, fostering a culture of continuous learning and innovation.
- Team Engagement: Develop initiatives and events that promote team engagement and a deep connection to our food and beverage vision.
- Customer Engagement: Act as a brand ambassador, engaging with customers to gather feedback and insights that inform our product innovation.
Qualifications & Skillset:
- Leadership experience managing a team
- +4 years of experience in a strategy focused role
- +4 years of experience in F&B (retail experience as a plus)
- Passion for food and beverage with a keen eye for industry trends
- Strong understanding of the UK food and beverage market
- Proven experience in F&B product innovation and project management
- Excellent communication and stakeholder management skills
- “Get things done” attitude - ready to roll up his/her sleeves to deliver output
- Data-driven and strategic mindset
- Creative problem solver - thinks beyond the ‘by the book’ approach
- High energy & culture fit
Benefits:
- Equity offering
- Private medical care
- Blank Street Regulars Membership
- A whole lot of Blank Street swag & coffee
