About Us

Blank Street is a small-format coffee shop with big dreams. Our mission is to reinvent local commerce to better serve our customers, our neighborhoods, and our planet. We're starting with our own specialty coffee brand built on top of next-generation electric street carts and micro kiosks, while powering our customer experience through mobile ordering. Our vision is to empower local businesses around the world with the same operating tools & technology, making their goods more accessible for people to discover and love. We're rapidly expanding our reach throughout Brooklyn and Manhattan and looking for a People Operations Manager to help rapidly scale our team & culture, while providing the best possible experience for our people.

Position Overview

As our People Operations Manager you will serve as the gatekeeper of our company culture & values, while working to provide an incredible experience & growth trajectory for all Blank Street employees.

In this role, your day-to-day responsibilities will involve: driving recruitment of rockstar talent, creating & executing an incredible onboarding experience for new employees, managing all our employee success and growth initiatives, supporting and coaching managers on leadership, and ensuring that our end-to-end HR processes are both executed in a compliant manner and prepared to scale.

Key Responsibilities

  • Collaborate closely with company's CEO & managers in designing and executing on our recruiting philosophies, processes, tools and tactics across every function of our business
  • Support in building and maintaining a strong company culture that attracts & retains talent
  • Own administration of company-wide HR policies, procedures, and practices in accordance with company goals and federal/state legal requirements
  • Own and administer the onboarding and off-boarding process and ensuring a world class experience for both employees & candidates
  • Manage & oversee relationship with our benefits brokers
  • Oversee employee benefits, making sure that we're offering the best possible working environment for all Blank Street employees
  • Manage our leave of absence policies, overseeing our disability, workers compensation policies
  • Update and maintain our process for onboarding and tracking contractors and consultants
  • Support the management, development, and ongoing maintenance and upgrades of all our HR software (Greenhouse, ADP, etc)
  • Own talent management initiatives such as succession planning, talent reviews and individual goal and development plans in order to champion organizations retention goals and produce future leaders
  • Own all our HR related materials, ensuring that all our documentation & handbooks are constantly up to date with the latest company processes & mandatory state policies
  • Ensure that Blank Street is creating a company built on inclusivity and diversity, from the hiring process to successful growth planning


  • 3-5 years successful experience working in a similar role
  • Experience recruiting & retaining employees in a fast growing startup
  • Extremely familiar and comfortable with federal and State compliance laws and regulations
  • Bonus
    • Experience leading and developing a team of HR professionals as the business grows
    • Experience working with a large hourly team member count


  • Competitive salary & equity comp
  • Medical, Dental, and Vision coverage
  • Weekly paychecks
  • We offset your personal emissions last year (10 carbon credits purchased on your behalf to a project of your choice)
  • A whole lot of Blank Street swag & coffee

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