Role: Sr. Product Manager
Description: Product Managers at Blackthorn are responsible for overseeing and managing the production of a product from beginning to end. You’ll do impactful work that makes a difference in the education, healthcare, and nonprofit sectors.
Base Salary: $120,000 - $145,000
What you’ll do
- Master the unique value proposition of Blackthorn Events.
- Initiate virtual and in-person discovery interviews with customers, prospects, and partners in Higher Education, Nonprofits, and Healthcare verticals (5% travel).
- Create and maintain a public roadmap, prioritizing features based on customer feedback, market research, and business objectives
- Develop and articulate a clear product vision and strategy that aligns with the company’s goals and customer needs
- Collaborate with the Product Owner to prioritize work and convey customer needs to Engineering.
- Create product requirements documents to guide Engineering efforts.
- Build and communicate an understanding of our main customer segments (from SMB to Enterprise and across industries) and their primary use cases.
- Stay up-to-date on the competitive landscape and emerging technologies
- Perform a business-value analysis to make data-driven decisions on features to develop or sunset.
- Work closely with onboarding, customer success, support, sales, and marketing teams to ensure successful product launches and continuous improvements.
What we look for
- 3+ years as a product manager for a software product, with a track record of growth through big bets and experiments.
- Based in the continental US with a preference for remote work.
- Highly self-motivated with a sense of urgency and excellent time management skills.
- Skilled at organizing complexity and communicating effectively.
- Thought leader who is unafraid to respectfully disagree.
- Experienced in cross-functional collaboration with engineering, product, data, marketing, design, and other stakeholders.
- Comfortable speaking to customers, engineers, and executives.
- Capable of ruthless prioritization, supported by evidence.
- Attentive to UI and UX.
- Proficient in exploring data sets for trends and testing hypotheses.
- Exposure to Product Marketing.
- Assumes good intent and treats others with kindness.
Nice to have experience
- Higher Education or with the Higher Education vertical
- Event technology company
- Salesforce.com AppExchange product
- Established, post-startup SaaS product
- Salesforce administrator or power user
What we offer
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options to every employee (We are ALL owners)
- Four day work week (Actually a thing)
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
About Blackthorn
We have five native apps on the Salesforce AppExchange for managing Events, collecting Payments, sending Messages, protecting Data, and showcasing a virtual Storefront. We’re a growing, distributed team in four countries. We move fast and have significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1 person companies to Fortune 500s.
Why is our work important
Our apps continue to be easy to use and setup, due to continuous refinements with our UX. Most apps in our space take weeks to implement, ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors. We believe enterprise apps should be as easy to use as consumer mobile apps.
What the job will bring you
A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (we've been told by our team). Connection. Our team is tightly knit, assisted through our annual company trip (as we're remote). Challenge. We're trying to move as quick as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life: "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.
