We are Black Swan Data

In a turbulent and fast-changing marketplace, the old world of traditional consumer research is no longer enough. Where there was slow and pre-emptive questionnaires and surveys, now there’s big data, machine learning and predictive analytics. For some, it’s unknown territory. For Black Swan Data, it’s unprecedented possibilities.

Black Swan Data is on a mission to revolutionise Insights & Innovation through the power of Social Prediction. Using sophisticated data science and AI techniques, we unlock social data’s potential to understand, connect and predict consumer behaviour more accurately and further ahead than before.

Our TRENDSCOPE SaaS platform enables brands to apply Social Prediction to their business and deliver faster, better, more successful new product innovation launches. It puts the power of trend prediction at our user’s fingertips and is central to how we turn trend intelligence into a competitive advantage for global giants like PepsiCo, Johnson & Johnson, P&G, Danone and Coty.

We’re fast movers. Since 2011, we’ve spread our wings across the UK, Hungary, USA and South Africa. Today our team of around 150 Swans (and counting) includes data scientists, developers, insights consultants, analysts, designers, engineers and marketeers.

But first, we’re entrepreneurs and champions of change who thrive on moving fast and breaking new ground. In 2015 we were awarded the Sunday Times #1 Fastest Growing Start-Up. In 2016 we were named the UK’s Fastest Growing Exporter. And in both 2017 and 2018 we ranked high in the Financial Times 1000 Europe’s Fastest Growing Companies. Since, we’ve been recognised by Deloitte Fast 50 and the London Stock Exchange for our cutting-edge technology and innovative approach.

Now is a great opportunity to join our rapidly growing data and technology SaaS business which is led by an experienced and inspiring management team. We’re passionate about what we do and committed to disrupt and drive industry change, so if you’re an enthusiastic team player and go-getter we want to hear from you.

“The best way to predict your future is to invent it.” 

Peter Drucker


The Role:

The Client Strategy Director role is one of the most pivotal roles in Black Swan’s client engagement – responsible for working with established clients to understand their needs and unlock the areas in which we are able to add greater value to their business.

Successful client strategists are consummate commercial/account management professionals, with a keen understanding of insight & the human skills involved in creating influence up to C-Suite level. Being easily able to build network & rapport, create distinct narratives that build storytelling in the business and design commercial programs that deliver on clients’ need, the client strategists are the cornerstone of Blacks Swan’s ability to drive it’s Gross and Net Revenue retention.

The role reports to the Head of Client Strategy & Customer Success, who reports to the company executive team.

Successful individuals will combine strong functional experience with important human qualities: courage to lead from the front, adaptability to work in a scale-up environment with fast growing clients and the honesty & transparency to be able to work as part of a truly high performing team


What you will be doing: 

  • Secure GRR and NRR by leading the vision and strategy for the customer. Push our business to align the product roadmap to client needs, so that we can deliver the operational requirements of the company
  • Become the profoundly trusted partner of major global CPG clients,  being able to understand & become close to their needs & challenges and expertly navigate and solve against them
  • Lead the interaction between our clients and our product teams, to ensure that what we build for the future, is tightly aligned to a client need, acting as the owner of the perfect balance that exists between client requirement and roadmap deliverable

The individual will work as part of a tight-knit senior group within the business, to steer the future of the company and so will be required to be comfortable operating in a business that is growing very quickly, with a fast-evolving client set & constantly changing set of product requirements.

What makes a Swan?

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.

We have made a difference at our core and that is embedded in our values.

  • We believe in long-term partnerships through transparency and honesty
  • We believe in leaving the world in a better place than we found it
  • We believe anyone can achieve great things. We do not put people in boxes
  • We listen more than we talk
  • We think 10% crazy is just about right!
  • Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it

What We Offer?

Hybrid Working up to 60% of your working hours every month can be done remotely and the other 40% in our New York Hub    

Exciting Clients and Projects - Working with Black Swan Data we promise to provide an exciting and ever-changing industry within Data Science and Predictive Analysis innovative and challenging projects with some of the leading Brands using the industries latest technologies. 

Talented Teams - We ensure we have the best talent in the market – We are hire the best of the best as a swan you are exposed to highly skilled and multi-disciplined teams over the world. We have 8 offices across 4 countries! 

Career Development - Regardless of which area of the business you work in you can expect to collaborate on all aspects of Black Swan Data's projects gaining the exposure you need to develop your expertise. No matter what stage you are in your career your development is our priority. 

Working environment - Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: Share options, staff referral scheme, wellness day, flexible and remote working, internal and online training initiatives, volunteering opportunities at white swan, birthday lie in, Christmas gift cards, quarterly staff events, sunshine hours and Flexible Leave Policy. 

We want to positively change the future through technology and the power of prediction. How about you? 



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