We Are Black Swan Data

In a world turbo-charged by social media, the old world of traditional consumer research no longer enough. Where there’s slow and pre-emptive questionnaires and surveys, now there’s continuous big data, algorithms and machine learning. For some, it’s unknown territory. For Black Swan Data, it’s unprecedented possibilities.

Black Swan Data is revolutionising consumer research through Social Prediction. Using the most sophisticated data science and AI techniques, we unlock the full potential of social data to understand and predict consumer behaviour more accurately and further ahead than anyone else. It’s how we turn game-changing insights into a competitive advantage for global giants like PepsiCo, McDonald’s, Unilever, Mondelez and Danone.

We’re fast movers. Since 2011, we’ve spread our wings across the UK, Hungary, USA and South Africa. Today our team of 260 Swans (and counting) includes data scientists, developers, insights consultants, analysts, designers, engineers and marketeers.

But first, we’re entrepreneurs and champions of change who thrive on moving fast and breaking new ground. And our work is getting us noticed. In 2015 we were awarded the Sunday Times #1 Fastest Growing Start-Up. In 2016 we were named the UK’s Fastest Growing Exporter. And in both 2017 and 2018 we ranked high in the Financial Times 1000 Europe’s Fastest Growing Companies.  

The Role...

Senior Insights Consultant (Datasets Team)

Oversees the creation, validation and management of our core Datasets for Black Swan Data. Takes a consultative approach to anticipate client needs and requirements, as well as applying robust quantitative and NLP analysis to extract insight and recommendations from data.

Key Accountabilities include:

  • Owns domain knowledge within the team and able to work proactively to understand the business challenge and industry context behind a brief, defining what good looks like for our clients.
  • Ensures robust social queries are used to define category & sector conversation (Twitter, forums, content, Reviews etc.).
  • Oversees taxonomy curation and improvement for structured social datasets. Re-uses and incorporates publicly available or 3rd party taxonomies and ontologies where possible.
  • Work with Data Science, Engineering and Production to apply and manage NLP and language expansion techniques. Able to explain methods to non-technical stakeholders and demonstrate clear research logic.
  • Responsible for the application of a new language to a category that they own, including management of translation resource.
  • Responsible for working with Product Managers to expand internal productivity tooling to improve Dataset build efficiency while maintaining high quality of output.
  • Responsible for representing the Datasets team in meetings with senior internal stakeholders.

Who You Are

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.

Personal Attributes

  • A passion for developing new solutions and challenging the status quo, with an interest in new emerging research techniques and the potential in data and technology.
  • Excellent listening and communication skills (written and verbal), including ability to express thinking coherently.
  • An organised problem solver, able to prioritise efficiently and comfortable processing large amounts of information.
  • Eager to work in a team and have the substantial interpersonal skills to match, including ability to respond to stakeholder requests in a timely, professional and considerate manner.
  • Able to flag any issues to more senior colleagues and delegate to more junior colleagues where appropriate.

Desired Skills and Experience

  • 4+ years working experience in a quantitative research / analytics role.
  • Real-world experience defining research questions, gathering and interpreting data, and communicating results in a business or research setting.
  • Comfortable applying quantitative analytics techniques to data, with experience investigating and interpreting digital data sources such as social media.
  • Understands how to build robust social media data queries using appropriate and efficient syntax
  • Solid project management skills and the ability to multitask.
  • Strong technical writing skills and the ability to communicate complex analyses to non-technical stakeholders.
  • Must be proficient using Excel, crosstab and equivalent data manipulation tools
  • Comfortable leading, and have experience managing, a team of junior analysts, in addition to leading tooling workstreams.

The following skills are ideal but not essential:

  • Experience with a variety of industry sectors, in particular FMCG, Food & Beverage, Avionics, Finance, Healthcare
  • Experience using BI Tools and Tableau
  • Knowledge of relational databases and SQL
  • Proficient 2nd Language speaker

What makes a ‘Swan’?

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.

We have making a difference at our core and that is embedded in our values.

  • We believe in long-term partnerships through transparency and honesty
  • We believe in leaving the world in a better place than we found it
  • We believe anyone can achieve great things. We do not put people in boxes
  • We listen more than we talk
  • We think 10% crazy is just about right!
  • Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it

What We Offer

Exciting Clients and Projects - Working with Black Swan Data we promise to provide an exciting and ever-changing industry within Data Science and Predictive Analysis innovative and challenging projects with some of the leading Brands using the industries latest

Talented Teams We ensure we have the best talent in the market – We hire highly skilled and multi-disciplined teams over the world.  We have 8 offices across 4 countries!

Career Development Regardless of which area of the business you work in you can expect to collaborate on all aspects of Black Swan’s projects gaining the exposure you need to develop your expertise. No matter what stage you are in your career your development is our priority.

 Working environmentBecause you spend 60% of your time at work, we try to make it enjoyable: Daily supply of the all the snacks you can eat in our all- day kitchens, Fridays Wobbly trolley - (check them out on our Instagram page!) , Monthly Breakfast courtesy of Black Swan

#LI-DNI

Apply for this Job

* Required