Blacklane is looking for an awesome (Acquisition) Operations Manager to be part of the London team.
As an experienced and ambitious professional, your role is to scale and manage the acquisition of new chauffeurs.
This role is hybrid in office and at home, based in London and requires occasional travel.
The ideal candidate has a background in the travel or ground transportation industry and experience in lead generation and acquisition.
We’re on a mission to reinvent chauffeuring by merging new technologies with the best service quality. Moreover, you'll be joining a great team of highly talented people who are more than eager to welcome you onboard.
If you are a goal and result driven individual, who is action oriented and loves finding solutions to operational tasks we’d be eager to set up a call.
We’re on a mission to reinvent chauffeuring by merging new technologies with the best service quality. Moreover, you'll be joining a great team of highly talented people who are more than eager to welcome you onboard.
If you are a goal and result driven individual, who is action oriented and loves finding solutions to operational tasks we’d be eager to set up a call.
YOUR CHALLENGE:
- You are in charge of managing your own workload and priorities, steering the performance towards your goals.
- You are responsible for growing supply acquisition through whatever channel you see fit and drives the best results.
- You will also be responsible for the onboarding process ensuring the fast ramp up of Chauffeurs with minimal friction.
- Working in close collaboration with the Quality and Compliance manager.
- In addition you will build and implement solutions for steering our growth plans and provide expertise & guidance to the rest of the team.
- You will analyze conversions, turnover time & other data to improve the onboarding & funnel management process.
- You will provide regular insights into the progress of acquisition, onboarding and other relevant KPIs to the department’s leadership.
- You will provide guidance and training to junior/other team members and support colleagues on supply development & onboarding strategies.
ABOUT YOU:
- Team player and solution orientated, particularly with an appetite to push boundaries and therefore an ability to solve problems in new ways.
- You have a strong moral compass and can stand by your decisions with conviction.
- Expertise in ground transportation with understanding of industry standards.
- Relevant experience in sales, operations and/or account acquisition.
- Great communicator, you are used to objection handling and experienced in building commitments/rapport for new partnerships and Chauffeurs.
- Stakeholder and project management experience. You are known for delivering tasks and projects on time and to the desired outcome of those requiring it.
- Minimum intermediate skills using Microsoft Office products
- Strong analytical skills. Experience owning KPIs, goals or roadmap initiatives.
MORE THAN A JOB:
We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.
We believe in ethical business practices and have a strong company culture:
- Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
- Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
- Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
- Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
- Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
- Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
- Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.
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