POSITION OVERVIEW:

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

PROFITABILITY

Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders

GUEST

Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

PEOPLE

Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

QUALIFICATIONS AND SKILLS:

Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
Available to work evenings, weekends and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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The temperature in a restaurant can vary depending on where you are working - very hot near frying equipment and very cold in food storage areas. Are you willing to work in such an environment? *

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The Restaurant General Manager position requires daily use of a computer in order to carry out the responsibilities of the role. In your previous positions, were you required to use a computer? *

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Hourly Shift Coordinator- BK 7400