POSITION OVERVIEW:

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

SUMMARY OF RESPONSIBILITIES:

PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
Reviews key P&L lines to increase profitability for the restaurant
Drives sales through proactive guest service, people development & operations management

GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
Manages the guest experience through operations and timely response to Guest issues
Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives

PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
On-boards new team members by training and guiding them through the certification process
Inspires the restaurant team by effectively managing individual and team recognition programs
Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling
Enforces compliance with government regulations, employment laws and BKC policies
Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

QUALIFICATIONS AND SKILLS:

Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous restaurant management experience
Strong understanding of P&L management & drivers of restaurant profitability
Ability to prioritize own and others’ work and time to meet deadlines and objectives
Demonstrated leadership skills
Demonstrated understanding of guest service principles
Available to work evenings, weekends and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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Are you able to lift and carry 50 lbs or more with or without reasonable accommodation? *

The temperature in a restaurant can vary depending on where you are working - very hot near frying equipment and very cold in food storage areas. Are you willing to work in such an environment? *

As a member of our management team, are you willing to work days, nights, weekends, holidays, and a 50 hour work week? *

How many years of experience do you have as an Assistant Restaurant Manager or a Restaurant General Manager (please specify which role)?

The Restaurant General Manager position requires daily use of a computer in order to carry out the responsibilities of the role. In your previous positions, were you required to use a computer? *

Management of sales, labor costs, inventory, overall budget, and other financial responsibilities are a large part of the Restaurant General Manager role. In your previous positions have you ever been responsible for managing a budget and a P&L? *

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General Restaurant Manager - BK 10457