Voleer centralizes the assessment, deployment, management and remediation of IT needs whether it be an on-premise server, SaaS application, IoT device and more. Our platform can reach across networks and cloud environments to help you manage business outcomes, not technologies, with a single button. Our out-of-the-box automation allows you to achieve ROI immediately by eliminating the repetitive tasks and improving employee satisfaction.

Voleer is a BitTitan product. BitTitan® empowers IT service professionals to successfully deploy and manage cloud technologies through automation. Since 2009, BitTitan has moved over 19 million users to the cloud for 43,000 customers in 187 countries and supports leading cloud ecosystems including Microsoft, Amazon, Google and Dropbox. BitTitan is a global company with offices in Seattle and Singapore.

Quick overview:

As a Customer Success Manager, APAC for Voleer, you will be the trusted partner for customers to achieve success with our product through onboarding, enablement, training and troubleshooting. If you love providing stellar customer service and crave customers coming back for more, we want to speak with you! 

In this job, you will: 

  • Kickstart the enablement of product to customers on use case and product functionality
  • Act as a prime responder to support and resolve customers’ requests and/or issues through email, outbound phone support or any other possible communication available
  • Drive adoption and outcomes leading to renewals, expansion of monthly recurring revenue, and advocacy across your portfolio
  • Address and clarify customers’ queries regarding product capabilities
  • Document policies and procedures into a knowledge base (KB) environment
  • Provide internal escalation support on customers’ issues
  • Delivering and communicating ROI for our clients throughout the customer lifecycle

We would love to speak with you if you have: 

  • A great passion for cloud technologies!
  • 5 years+ of relevant experience with cloud service providers
  • Knowledge of Microsoft O365 and Azure tenant management
  • Basic knowledge of PowerShell
  • Innovative troubleshooting and resolving complex technical issues using debugging tools
  • Excellent communication skills to deliver on-point advice to customers
  • Worked collaboratively with multiple stakeholders to achieve targets
  • Sensitive to keep confidentiality of customers’ Personally Identifiable Information (PII)
  • Passion for providing “an extra mile” customer service

Extras that will give you an edge: 

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Knowledge of Office 365, Azure, Microsoft Exchange 2003, 2007, 2010, 2013, 2016
  • Ability to pro-actively identify ways to enhance or improve programs, processes, and systems
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
  • Able to manage projects from pre-sales through post deployment support and meet reasonable deadlines

Bring your experience, your talent, your creative energy, and meet a diverse group of people who work together and build software that aims for the cloud. We have a unique culture that is collaborative, customer centric, professional, and encourages hard work with a layer of fun that keeps us in balance. Join the team that makes a positive impact on the future of IT services automation… you’re going to love it! 

At BitTitan, Inc. we don’t just accept difference—we celebrate it, we support it, and we embrace it for the benefit of our employees, our partners, and our community. We are committed to equal employment opportunity and diversity.  

 #LI-JHL1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at BitTitan are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.