About BitTitan

BitTitan empowers IT professionals to properly assess, deploy, and manage technology solutions in a cloud-first world. We have successfully delivered IT software solutions to more than 6.5 million end users across 31,000 customers in 155 countries. We have offices in the Seattle area and in Singapore, plus remote employees in dozens of countries. We share a global commitment to providing our customers with agile tools that meet the needs of active managed services providers. Our mission is to build a platform where businesses discover, implement, and manage a vast collection of IT services through automation. We are empowering our customers to be more profitable in the cloud era.

Here’s why you should work for BitTitan

Bring your experience, your talent, and your creative energy and meet a diverse group of people who work together and build software that aims for the cloud. We have a unique culture that encourages hard work and a layer of fun that keeps us in balance. Join the team that makes a positive impact on the future of IT services automation…you’re going to love it.

Duties and Responsibilities (other duties may be assigned) 

  • Work within a driven and highly motivated team to provide a world-class customer experience. Strive to make every customer a positive reference and drive long-term stickiness & adoption of products
  • Successfully onboard new customers through a consultative process using best practices and training sessions, understanding their business needs and goals, and by helping define business rules around product usage
  • Possess exceptional listening skills to dig deep and learn the inner workings of the team, department and company landscape. Provide expertise on how the unique capabilities of BitTitan solutions can be leveraged to meet and exceed customer goals
  • Build and maintain close relationships with Account Managers in the Sales Organization to identify opportunities for account growth. Be comfortable with value selling.
  • Proactively monitor customer’s onboarding and continued success to increase usage and adoption and secure continued business commitments and revenue by mitigating customer concerns and account risk early on
  • Become the trusted advisor by providing first and second level product support, fielding incoming questions, concerns, feedback and requests from customers
  • Perform bi-weekly or monthly check-in’s with customers as well as quarterly business reviews
  • Represent the customers voice when collaborating with other departments internally to co-develop processes & best practices for serving customers
  • Report out both internal & customer KPI’s and success metrics

Experience/Skills Requirements 

  • 5+ years of experience and knowledge of customer service practices
  • Proven ability to influence decision makers and lead clients to achieve their business objectives
  • Proven ability to collaborate and build strong customer relationships at all levels
  • Strong knowledge / experience in project management methodologies, process and support technologies
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Technical aptitude and ability to learn software programs
  • Knowledge of technologies such as, IT networking, internet technologies, web servers and XML
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce

Preferred 

  • Experience with Exchange Administration (or any other email & collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, & Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
  • Familiarity with Zendesk and SalesForce

Education 

  • Bachelor’s degree in computer science or engineering preferred

Language Skills 

  • Must be able to read and communicate effectively in English  

 

BitTitan is an Equal Opportunity Employer

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