BitSight Advisor Services provides a dedicated or semi-dedicated resource to navigate the complexities, changes, and challenges of managing third-party risk. 

Using BitSight, your Advisor will help you scale your program, manage your growing number of third-parties and meet regulatory requirements by establishing a best in class TPRM or SPM program that delivers real business value.

The Director of Professional Services will be responsible for defining, marketing and selling professional services to prospective and existing customers. You will be responsible for the delivery of all professional services sold. This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience. You will also be responsible for recruiting, onboarding, and managing a team of advisors and delivery partners. We are looking for an experienced leader with strong operational, organizational, and collaboration skills to help build and scale our Professional Services operations. 

This position reports to the Sr Director of Customer Success and will partner with local and global leaders in Customer Success, Support, Product Marketing, Product Management, and Engineering to ensure customer happiness. This position is based in Boston.

 

Key Responsibilities

  • Lead the development of Professional Services offerings and methodologies, working closely with Marketing to generate collateral and execute campaigns.
  • Engage with customers to understand opportunities to enhance the value of the BitSight platform through services. Partner with Sales team to qualify, scope and sell engagements.
  • Develop and manage project plans, schedules, success criteria and milestones.
  • Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
  • Identify and proactively manage risks, resolve issues and escalate where appropriate to drive successful customer and business outcomes.
  • Consolidate and document best practices for achieving maximum value from the platform. Identify opportunities for the PS team to extend the platform by engineering reusable solutions that can be used internally and by customers to maximize the value of the platform.
  • Collaborate with Product Management and Engineering leaders to incorporate best practices and PS built deliverables into the platform, and to drive the overall extensibility of the platform.
  • Forecast utilization, billings, and staffing needs (both long- and short-term)
  • Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team
  • Partner with various teams around the organization, including: Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand
  • Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board
  • Forecast utilization, billings, and staffing needs (both long- and short-term)

 

Qualifications

  • 10+ years of relevant work experience in building and running professional services organizations in B2B SaaS companies.
  • Demonstrated ability leading a customer-facing team — strong people management, coaching, and development experience.
  • Have built a successful team from the ground up and be ready to roll up your sleeves and do it again
  • Prior experience at a startup, MSSP or SaaS provider
  • Successful ownership of seven-figure revenue targets
  • Superior communication skills and the ability to leverage data to influence outcomes
  • Proven track record of success
  • High level of business acumen and understanding of how revenue leaders work and think

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