The Business Systems Analyst is responsible for partnering with the business users in order to understand the operational needs and procedures of the business, and help find solutions. The Business Analyst will review, evaluate, and document user requirements. They will then determine the most effective solution for the business in its use of technology, at times do some of the work, and will manage the user testing for these projects. They are involved in all steps of the development life cycle and represent the Business Systems Team in project meetings as well as individual meetings with business leaders.


The Expertise We're Looking For:

  • A passion for consulting and connecting with other BitSight employees as well as vendors
  • Active listener who can provide solutions for our BitSight business teams
  • A sincere interest in working within/learning the SAAS software industry 
  • Ability to lead both short and long term projects involving team members from all levels of the company, both technical and non-technical
  • Ability to learn BitSight business processes and also offer other industry best practices
  • Capability to quickly learn, work on, and even at times juggle between business systems.  Netsuite, Gainsight, Salesforce, Boomi, Looker, Zendesk, Hub Spot, and many others
  • Familiarity with database structures, email concepts, and single sign-on tools


The Behaviors That You Bring:

  • Integrity – Your customer-centric attitude and commitment to doing what is right for BitSight, our business partners, and internal team members
  • Expertise – You are a team player and a continuous learner. You share your knowledge with the team, embrace new learning opportunities, and search for ways to improve our operations
  • Empowerment – You demonstrate organizational skills, the ability to manage priorities, deadlines, and troubleshoot issues independently
  • Excellence – Your detail-oriented approach leads to quality processing results and your communication skills allow you to communicate effectively with internal team members
  • Innovation – You learn quickly, collaborate with others, and share your ideas for improving our service


The Excellence You Deliver:

  • Be the face of the Business Systems team for assigned areas of the business, and understand user needs and issues
  • Partner with users to understand and gather all the necessary business specifications and requirements
  • Document workflows and results of business analysis into business requirements
  • Assist the Development team in translating and building business requirements into application functionality
  • Design and execute test plans to ensure that business requirements and functional specifications are implemented properly
  • Work with business champions to help train users on applications and create user documentation
  • Troubleshoot issues and bugs
  • Proactively anticipate user needs and application enhancements
  • Request and implement system enhancements


About You:

We are looking for a natural leader, who has an outgoing personality and is not afraid to meet, build and network relationships. We want an innovative thinker to drive our business forward. Someone with an entrepreneurial spirit, customer focus, drive, determination and the strength of character to challenge the status quo. We are looking for someone who is flexible and willing to embrace change.  Above all, we’re looking for a great team player.


Education, Skills and Experience:

  • Bachelor's degree in computer science, engineering, business administration or equivalent related work experience. MBA or other Master's degree is a plus
  • 4-6 years of experience
  • Experience with multiple systems management is a must
  • Some of these systems will hopefully include: HubSpot, Gainsight, Zendesk, Netsuite, Allocadia, Boomi,  Ultipro, and Salesforce
  • Experience with database design/architecture or practical experience in the design of new systems and enhancements to existing systems are a plus
  • Excellent written and verbal communication skills and interpersonal skills
  • Experience with XML, HTML, SQL Server, and coding language(s)

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