Working at Bitfury:
Bitfury is a leading emerging technologies company. At Bitfury, you can build the solutions of the future, with the most significant technologies of the millennium, in a modern and flexible workplace. We work a bit faster, and a bit smarter, so we can make the world a bit better.
Benefits of Working at Bitfury:
International Experiences & Global Impacts
Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.
Building the Future
We believe big data, artificial intelligence, blockchain technology, tokenized economies and cryptocurrencies are the future of our digital, global economy. Bitfury is building this future through our products that offer digitised security, asset management, government services and more. We consider ourselves first and foremost a technology company. We are a diversified organisation, with operations across multiple facets of the AI, blockchain, and digital currency sectors. If you are passionate about emerging technologies, you can build your future at Bitfury.
Accelerate Your Career
Bitfury is growing fast and looking for the next generation of leaders and entrepreneurs to help us. At Bitfury, you will be expected to create the future – not just execute it. If you are a self-starter, driven and collaborative team member, you can create a dynamic future for yourself and your career at Bitfury.
Modern Workplace with Intelligent Flexibility
Bitfury lets you work in the way you need to work to make your work faster, smarter and better. We will give you the resources you need to succeed – competitive pay and benefits, educational support, intellectual challenges, professional advancement, personal accommodations including remote work, and more. We pride ourselves on being less bureaucratic and a lot more impactful.
Start-up Culture with Established Results
Working with the world’s leading experts and engineers, you will have the opportunity at Bitfury to pursue results that will power your success as well as lead to the adoption of game-changing technologies. Our teams work every day to make the impossible possible, to change the game, to be agile and effective, and most of all – to empower the rest of the world to do the same.
Personal and Professional Characteristics
We at Bitfury ensure our team members possess the ability to think out of the box and make the impossible possible. We are self-motivated and result-oriented, and we have an “owner of the company” mindset. We are constantly self-educating and developing. We are able to work in a team and collaborate. We have a “do good” mindset and are not afraid to dream big. And of course, we always deliver in time what we promised and with extreme attention to detail — because if we are not able to do the little things right, we will never be able to do big things right.
We are looking for a User IT Support Specialist to join our internal IT department.
Duties and responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
- Respond to queries either in person or over the phone;
- Respond to email and text messages for users seeking help;
- Install, modify, diagnose and repair (if possible) computer hardware and software;
- Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources;
- Properly escalating unresolved queries to the next level of support;
- At least 2 years of user support working experience;
- At least upper intermediate level of both Russian and English;
- Working knowledge of help desk software, ticketing and issue tracking systems, and remote control software;
- Good knowledge of setting up, configuring and using both Windows and Mac platforms;
- Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc);
- Advanced troubleshooting and multi-tasking skills;
- Strong client-facing and communication skills;
- High tolerance, responsibility, ability and readiness to work in stressful environment;
- Readiness for business trips (after the quarantine is shut down);
- Customer service orientation;
Location and working conditions
- Location – Kiev, Ukraine