Tenant Experience & Engagement Manager

Join BioMed Realty's exciting journey! We're searching for an experienced Tenant Experience & Engagement Manager to create inclusive engagement opportunities at our San Francisco Bay Area's Life Science campuses. Your role is to help make our campuses and communities more vibrant and engaging workplaces for our tenants. If you're ready to make a difference, we'd love to hear from you!

This position offers a hybrid work model, which includes 4 days in office and 1 day remotely. Hybrid work may be modified based on the needs of the company.

Key Duties and Responsibilities:  

• Develop, schedule, promote and execute site activations and events from concept to completion in collaboration with Property Management teams and 3rd party service providers.
• Attend events to ensure proper execution and setup, as well maintain a presence as the BioMed Realty representative.
• Collaborate with 3rd party event consultants to create new site activation ideas and work with property management teams to roll out.
• Facilitate obtaining compliant COI’s associated with on-site events and activations.
• Curate content for monthly digital newsletters, and collaborate with Marketing and signage vendors to create site activation digital/physical promotional material for multiple mediums including: emails, digital communication screens, App content, posters and banners.
• Manage marketing material curation and distribution, and coordinate with Property Management teams to ensure physical marketing material set up is in line with promotional material standards.
• Post event photos within 3 days of event.
• Conduct and track post-event evaluations to assess the success of activations and identify areas for improvement.
• Monitor and analyze metrics related to site activations, such as attendance, engagement, and feedback, to measure the effectiveness of initiatives.
• Utilize and manage contact lists to issue newsletters and promote site activations to the community and BioMed’s Bay Area tenant base.
• Manage and update company calendars and campus websites/calendars to reflect most up to date site activations.
• Maintain company Environmental, Social, Governance (ESG) tracking spreadsheets to reflect all Bay Area activations.
• Effectively collaborate and communicate with BioMed’s corporate Marketing team to ensure campus activation and marketing strategies align with the corporate Discover Here Series branding standards.
• Work with corporate marketing team to ensure the Discover Here Series website is up to date with campus activations.
• Negotiate contracts with area vendors for best price, product and service.
• Create calendar of events for all Bay Area properties.
• Closely collaborate with Property Management teams to create and track annual activation budgets and provide each management team accurate costs for activations.
• Establish practices to increase tenant participation.
• Develop and maintain relationships with local community organizations to enhance community engagement initiatives.
• Stay informed about industry trends and competitor activities to propose innovative and competitive site activation strategies.
• Provide regular reports through routine meetings to property management team on the success and impact of site activations.

Job Specifications:

• 4-6 years of professional experience in event planning and event program management
• Experience working in a demanding, fast paced, and innovative environment
• Excellent writing and communication skills
• Expertise with Microsoft Office, MailChimp, Facebook, Twitter, Instagram, and Google Analytics
• Graphic design, digital marketing and photography skills are a plus
• Possesses foresight to organize event logistics up to 2,000 attendees
• Eye for clean, concise marketing collateral
• Concierge experience a plus
• Creative and strategic thinking
• Strong event management skills
• Attention to detail
• Ability to appropriately manage priorities while supporting multiple assets and team members
• Ability to travel frequently in the Bay Area to support all local assets
• Accountable to expectations and deadlines
• Organized, self-motivated and able to multitask
• Professional demeanor with the ability to engage and collaborate with a broad range of stakeholders (internal departments, tenants, non-profit organizations, etc.)
• Excellent interpersonal skills
• Takes initiative and anticipates needs of others
• Commitment to company values

Salary Range: $80,300 - $101,200 per year + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.

Benefits

At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.  BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty’s competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:

• Employer-Paid Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Family Leave Benefits
• 401(k) Retirement Savings Plan
• Tuition Reimbursement
• Flexible Spending Accounts
• Commuter Benefits
• Lifestyle Spending Account
• Pet Insurance
• ID Theft Insurance
• Legal Insurance
• Employee Assistance Program
• 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance

Amenities

• Company sponsored Exercise Classes Through Zoom or onsite
• Free onsite parking
• Nearby fitness center access
• Complimentary Snacks, Fresh Fruit, Water and Soda Provided
• Dry Cleaning Services Onsite

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