IT Helpdesk Specialist

IT Helpdesk Specialist

Reporting to: Senior Director, IT + Security

Location: New York, NY

What is Bilt?

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.

Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.

In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.

While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

What’s the role?

Join the dynamic team at Bilt as an IT Helpdesk Specialist. This role is critical in supporting our rapidly evolving tech environment, ensuring seamless daily operations for our team. You'll be an integral part of enhancing Bilt's Tech Ops team, leveraging your expertise in IT support to elevate our infrastructure and security measures.

In this role, you will… 

• Provide first-line support for IT-related questions, and troubleshooting issues related to our primary tools: Okta, Kandji, Google Workspace, Slack, Zoom, Entitle, etc, ensuring a smooth tech experience for our team.
• Oversee the deployment and management of hardware, predominantly Mac with a small percentage of Windows devices, using our Mobile Device Management (MDM) solutions, Kandji and Intune.
• Support our office network infrastructure, working with Ubiquiti routers and switches to ensure reliable connectivity.
• Collaborate with the IT and Security teams to implement cybersecurity measures, including staff education on best practices.
• Assist in the onboarding and offboarding process. Setting up and shutting down necessary accounts and hardware.
• Contribute to the documentation and continuous improvement of IT processes and security protocols.

In terms of qualifications, we’re seeking:

• Experience working in and in supporting both MacOS & Windows operating systems
• Support experience with Google Workspace, Okta, Slack, Zoom, and showcasing familiarity with popular workplace platforms
• Proficient with various IT Helpdesk services
• 3+ years of experience in IT operations
• An exceptional communicator, with strong interpersonal skills to effectively assist end users with technical issues
• Strong at troubleshooting and problem-solving skills that translate into quick and efficient resolutions

Benefits:

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a IT Helpdesk Specialist is $80,000 - 110,000 and will be eligible for equity and an annual performance-based bonus.