Role: Director of Fraud Prevention

Reporting to: Head of Card

Location: New York, NY

 

What is Bilt?

Bilt Rewards is the first-ever rewards program that allows renters to earn points on rent and builds a path towards homeownership. With an alliance of the nation’s largest real estate owners, Bilt Rewards will enable renters in more than two million units across the country to earn points just by paying rent. 

Launched in June 2021, Bilt Rewards boasts one of the highest value rewards programs on the market today, including one-to-one point transfers for travel across over 100 major airlines and hotel partners; fitness classes at the country’s top boutique studios; limited-edition and exclusive collections of art and home decor through the Bilt Collection, and the ability to use points for rent credits or towards a future downpayment. 

Bilt has also partnered with Mastercard to create the Bilt Mastercard - the first and only credit card that can be used to pay rent with no fees. In October 2022, Bilt announced a valuation of $1.5 billion following a $150 million growth round to advance our loyalty program and credit card for renters.

What’s the role?

As the Director of Fraud Prevention, you will be responsible for fraud prevention across the business, including loyalty program abuse, ACH/Check/bank account fraud, credit card fraud (in partnership with Wells Fargo’s Risk Management team). You will own fraud prevention end-to-end, from identifying fraudulent behaviors or areas to improve existing fraud strategies to determining and implementing solutions. You will work across functions closely with the Head of Card, the Head of Loyalty, the COO, the Head of Engineering, Head of Product and CISO. 

In this role you will: 

  • Identify opportunities to prevent fraud and develop and implement strategies to mitigate fraud while balancing ease of customer experience 
  • Monitor customer interactions and mitigate fraudulent behaviors
  • Enforce Bilt policies for fraudulent actors (including working closely with Bilt’s GC, external counsel and law enforcement on investigating and pursuing remedies for fraud)
  • Learn from and work closely with the Head of Credit Card Risk Management and Credit Card Fraud team at Wells Fargo to implement joint fraud management strategies 
  • Work with a number of other critical partners (e.g., Bilt’s banking partners, Mastercard, fraud prevention vendors etc.) to implement fraud prevention strategies 

 

Who you are: 

You are a dynamic versatile problem-solver who is detail oriented and able to identify opportunities for improvement and see solutions end-to-end. You are solution-oriented – looking for ways to mitigate / prevent fraud while delivering best-in-class customer experience and reduce friction. You work well with internal and external teams to develop strategies and implement solutions. Prior fraud experience is a plus, but not required for a quick-learner who can solve complex, nuanced problems efficiently. 

In terms of qualifications, we’re seeking: 

  • 4+ years’ experience in risk/fraud/credit at a bank/lender (credit card or deposit focus is a plus) OR tier 1 investment banking 
  • Analytical
  • Strong attention to detail
  • Great interpersonal skills to work across functions internally and externally with partners
  • Strong judgment and ability to solve complex and nuanced problem

Bilt believes in paying our employees based on market rates and on experience. If you believe your salary should be higher than the listed range, please let us know.

Salary: $ 150,000 - $200,000 + Equity

Bilt Rewards is a Kairos company. For more information, visit www.kairoshq.com

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bilt Rewards’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.