Automation Service Engineer

Do you want to join one of the fastest-growing molecular diagnostics startups and develop products that can affect the lives of millions?

BillionToOne, ranked at the top 5% of Y Combinator companies with $300M+ in funding from prominent VC firms, has developed a DNA molecular counter that increases cfDNA diagnostic resolution by over 1,000 fold. BillionToOne's first product, UNITY™ is the first and only non-invasive prenatal test that can directly screen an unborn baby and assess its risk for common and severe recessive gene disorders and chromosomal abnormalities, as well as fetal sex and fetal antigens, from a single tube of blood from the pregnant mother without paternal testing.

In 2023, BillionToOne launched two liquid biopsy products that will markedly improve oncology treatment and care. With Northstar Select™, clinicians will be able to select cancer therapies that will be most effective to each patient based on their individual genetic makeup. Northstar Response™ will enable clinicians to monitor a patient’s early response to these cancer therapies, by measuring minute changes in their ctDNA, which can reduce ineffective treatments and unwanted toxicity, lower costs, and substantially improve clinical outcomes.

The Automation Service Engineer will be responsible for providing the primary service response to laboratory operations at BillionToOne. The selected candidate will be responsible for troubleshooting, maintenance and repair of laboratory equipment utilized at BillionToOne. This position requires a candidate that is strong in root cause analysis, application support and repair of equipment commonly used in the Next Generation Sequencing workflow. This role requires a detail-oriented candidate with experience in a regulated environment, exceptional documentation (GDP) abilities and strong written and verbal communication skills.

Responsibilities:

• Provide service, support, and troubleshooting for automated processes and instrumentation.
• Perform and coordinate maintenance work on laboratory equipment.
• Carry out Installation, Operational, and Process Qualifications on new equipment as necessary.
• Collaborate with Quality Control to ensure all documentation is completed accurately according to regulatory requirements.
• Maintain well-organized equipment records.
• Troubleshoot, conduct root cause analysis, and problem solving on lab instruments.
• Effectively coordinate with vendors as required for equipment issues.
• Prepare documentation as needed for equipment operation and maintenance.
• Propose and design plans for process improvements.
• Represent the Service Engineering Group in cross-functional meetings.
• Maintain equipment parts inventory and equipment records.
• Undertake special projects as assigned.

Requirements:

• BS degree in a scientific discipline.
• 2+ years of experience in operating and troubleshooting Liquid Handlers, Sequencers, Fragment Analyzers, and similar laboratory equipment.
• Experience working in a CLIA regulated environment.
• Strong customer focused service experience.
• Ability to engage in constructive dialogue, challenge concerns and maintain transparency.
• Proficiency in problem-solving with limited direction and making confident decisions.
• Attention to detail and accuracy.
• Strong multi-tasking ability with a focus on prioritization.
• Experience in troubleshooting complex scripts is an added advantage.
• Familiarity with Molecular Biology techniques is desirable.
• Excellent communication skills both written and verbal.
• Ability to work effectively in a team and build strong relationships.
• Self-motivated with a high level of initiative.
• Drive for continual improvement.
• Proficient in MS Office suite.

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based experience and salary/equity options split that the candidate chooses) (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave etc.).

For this position, the base pay rate is: $33.65 - $57.69 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.