Patient Billing Associate

BillionToOne, is a next-generation molecular diagnostics company dedicated to developing powerful and accurate diagnostic tests that are accessible to all. The company's innovative QCT molecular counting technology significantly enhances the resolution of disease detection using cell-free DNA by over 1,000-fold. This groundbreaking technology is integral to BillionToOne's product offerings. One of BillionToOne’s flagship products, Unity Complete™, is the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Leveraging the same molecular counting technology, BillionToOne is expanding its reach into oncology with a pioneering liquid biopsy test, Northstar, that combines treatment selection with monitoring. Over 500K patients have received BillionToOne tests to date, and BillionToOne has grown from $0M to $125M ARR in the last ~4 years.

Ranked at the top 5% of Y Combinator companies, BillionToOne has successfully raised close to $400 million in funding to date, with a notable $130 million Series D round completed in June 2024, resulting in an company evaluation of over $1 billion. This funding has come from prestigious global institutional investors, including Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. BillionToOne has recently been recognized by Forbes as one of America's Best Startup Employers for 2024, highlighting the company's exceptional work environment and commitment to innovation.

BillionToOne’s team has grown significantly and now proudly employs over 400 highly skilled individuals. Despite substantial growth, BillionToOne has successfully maintained the unique culture that defined us from inception, continuing to cultivate a team that is not only diverse and passionate but also innovative. Headquartered in Menlo Park, California, with an additional facility in Union City, California, BillionToOne remains at the forefront of significant advances in molecular diagnostics, evidenced by the recent announcement of clinical outcomes data for its Northstar product and new advancements in cancer diagnostics. For more detailed information about BillionToOne and its groundbreaking work, please visit the company’s website at www.billiontoone.com.

We are looking for a Patient Billing Associate to drive high impact initiatives that impact account growth, retention, and revenue through daily interactions with our customers. The Inside Sales Associate is on the front lines with our existing and potential customers, including clinics, medical staff, and patients. The ideal candidate for this role is a smart, ambitious, and talented individual who is extremely passionate about delivering strong results and a positive customer experience. The Inside Sales Associate is a remote position and reports to the Assoc. Director, Inside Sales.

Requirements:

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day

Responsibilities:

• 2+ years of prior client-facing experience 
• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
• Experience using Salesforce 
• Advanced organizational skills with the ability to handle multiple assignments.
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences.

Nice to Have:

• Speaking fluently in Spanish

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave etc.).

This position offers a starting compensation package including a base pay of $50,000 per year + quarterly bonus (Total OTE $66,000).

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.