Who we are:

BigID is a data intelligence platform for data privacy, security and governance. We're leading innovation in all things data: with new, modern, and ML-driven solutions to age old problems - helping customers drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for its data intelligence innovation as a World Economic Forum Technology Pioneer, named to the 2021 Forbes Cloud 100, #19 on the 2021 Inc 5000 (the list of fastest growing private companies in America), and an RSA Innovation Sandbox winner.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:
A motivated and self-driven Sr. technical support engineer to provide white glove support to our enterprise customers, being their advocate in collaborate with our Development team to drive issues to resolution.

What you’ll do:

  • Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
  • Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements
  • Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments
  • Deliver training for respective technologies at an applicable level of depth and detail for a given audience
  • Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements

What you’ll bring:

  • 4+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
  • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
  • Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
  • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
  • Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
  • Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
  • Develop and modify modules as part of workarounds for issues or as a professional services enhancement.

What’s in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Open vacation policy - take it when you need it 
  • Flexible work arrangements - we are all grown-ups
  • Other compulsory benefits based on country of residence

 Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out

Diversity & Inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Come as you are.

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