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At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About The Role
A Negotiations Admin plays a strategic and critical role in the success of our clients becoming free of debt. Our Negotiations Department works directly with creditors, agencies and law offices to resolve delinquent accounts in order to negotiate the best possible savings for each client. The Admin will work collaboratively with the Department Directors and Managers with the daily operations of the department including the development, analysis, implementation, and tracking of processes, metric and data tracking, new hire training, and handling interdepartmental issues and requests.
Roles and Responsibilities:
- Handle all daily, weekly, and monthly audits and tasks in a timely manner
- Meet all assigned deadlines for tasks and projects
- Maintain all assigned process workflows in a timely manner
- Working according to established procedures and in line with department priorities
- Provide feedback regarding processes and procedures, and offer solutions to improve area operations, workforce efficiency, and service to internal stakeholders
- Work collaboratively with the management team to help manage daily team analytics and metrics
- Support Negotiations Beehive teams as needed
Qualifications and Skill Requirements:
- Six months within the Negotiations department
- Must be in good performance standing
- No PIPs within the last six months
- No more than one active disciplinary point
- No more than four cumulative disciplinary points in the last six months
- Excellent written, verbal and listening communication skills
- Excellent interpersonal communication skills and ability to interact within all levels or the organization
- Demonstrated ability to build and maintain relationships with both internal and external stakeholders (i.e., management, leadership, creditors, etc.)
- Able to work in a fast-paced environment while obtaining high attention to detail and accuracy in all work product and deliverables
- Demonstrated ability to be persuasive, strategic, analytical, and make sound decisions under pressure
- A true passion for helping people with an outstanding focus on the client’s needs
- Commitment to excellence and high standards
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
