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The Professional Services team’s mission is to successfully implement and ingrain our solution to enable customers to effectively utilize and adopt BetterWorks’ solution over the long-term. The Professional Services team is part of our Customer Success team, which is dedicated to delivering a world-class experience to our customers and helping them embrace Continuous Performance Management (CPM) and goal-setting best practices.  The Talent Management Consultant is a vital, customer-facing role within the team, leading the charge to implement our solutions for our customers. This role reports to the Senior Director of Professional Services.

 

Key Responsibilities

  • Manage multiple concurrent customer implementation projects from start to finish for enterprise customers, including Fortune 500 firms
  • Consult with customers, from individual contributors to executives, on change management needed for a successful roll-out.  This includes roll-out planning, program design and executive engagement
  • Serve as a Subject Matter Expert on Corporate HR Performance programs, including goal-setting, recognition, feedback, and the BetterWorks platform
  • Support Sales team by driving scoping discussions with prospects and owning the communication and the value that BetterWorks Professional Services can bring to their HR initiatives
  • Develop and execute against detailed implementation plans, including but not limited to coaching customers on developing tailored communication, training strategy, and technical integrations
  • Closely manage project timelines, T&E, and scope, to ensure on-time on-budget project completion. Document any changes in scope and impact on price as needed
  • Demonstrate cross-functional leadership to deliver exceptional services and make our customers successful
  • Ensure a smooth hand-off to Customer Success following each project
  • Help establish and improve the professional services team by building high quality deliverables, repeatable processes, and continually bringing innovative ideas

 

Required Experience & Skills

  • 5 years of experience in leading SaaS implementations for large and complex organizations, including building roll-out plans and consulting on change management
  • Experience in consulting, professional services, customer success or related field
  • Experience within the HR Talent Management space or being a Talent Management program owner within an HR department
  • Exceptional client management and communications skills
  • Ability to deliver key change management workshops to C-Level leaders within large organizations
  • Willingness to travel to customer locations as needed - typically less than 20% travel required
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Project Management Certification a plus
  • Strong presentation, meeting facilitation, and written communication skills
  • Strong PowerPoint and Excel skills
  • Experience with Gainsight, JIRA, Salesforce, and Zendesk a plus
  • Bachelor’s degree required

 

Perks at BetterWorks

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • Vibrant company culture with frequent team building events
  • Mentorship opportunities
  • Competitive salary with stock options
  • Unlimited vacation

 

About Us

BetterWorks provides continuous performance management for organizations like Lumeris, Vertiv, Kroger, Akamai and Schneider Electric. It helps leaders easily improve employee performance through seamless goal setting and ongoing feedback. The company is headquartered in Redwood City, CA, with an office in New York City, and is backed by Kleiner Perkins Caufield & Byers, Emergence Capital and 8VC. The experienced team comes from innovative companies like Amazon, Box, Google, LinkedIn, Palantir, Salesforce and Yammer. Learn more at https://www.betterworks.com/.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse BetterWorks. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global BetterWorks Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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