Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Technical Implementation Project Manager is a crucial contributor to the success of our complex deployments and integrations with our partner organizations. This person will serve as a contributor to all of our most complex deployments and advise the Implementation Project Manager, Account Team, and our customers on our best practices to ensure a successful technical integration and seamless BetterUp launch. 

As BetterUp continues to grow and scale our impact across the enterprise, so does the Integration Services team’s need to manage more complex enterprise wide software/integration, special initiatives/project, and product testing to ensure successful deployments. 

What you’ll do:

  • Project manage and/or contribute to ongoing technical integrations and configurations for all customers to ensure successful delivery of our product at scale
  • Advise our partner facing & internal teams on the implementation process and collaborate with them to develop implementation plans
  • Partner closely with other internal teams such as customer support, product, coach operations, and coach development to continuously improve all deployment related processes and internal tooling
  • Build out, maintain and scale tools and reporting to intake technical requests - integration requests, SSO firewall configuration, etc. 
  • Successfully execute on technical configurations in collaboration with internal account teams and customer IT teams
  • Simultaneously manage multiple projects against milestones and timelines
  • Liaison between Product and Post Sales to improve tooling and processes and scale our technical configuration processes
  • Provide technical/logistical deployment set up support for high complexity deployments
  • Create and iterate on internal processes & escalate needed product enhancements to drive toward more scalable deployments
  • Test new features and unique deployment configurations to mitigate risk to the customer and end user experience and improve tooling through cross collaboration with Product & Engineering 
  • Create action plan or requirements checklist for Product teams to use before releasing new products to ensure successful deployment
  • Effectively troubleshoot deployment issues with internal teams as well as partner IT teams  and document resolutions to continue to scale processes and mitigate future deployment risks

If you have some or all of the following, please apply:

  • Ability to stay organized when multitasking across several internal and external projects simultaneously
  • Ability to prioritize and balance operational and client-facing tasks to ensure successful execution
  • Manage customer expectations while maintaining a spirit of accountability, partnership, flexibility, and empathy
  • Ability to lead without authority and drive decision making
  • Experience analyzing data to monitor and assess deployment health
  • Flexible work hours to accommodate customers across a range of geographies and timezones
  • If you get excited about the idea of turning a process from “good” to “great” 
  • Someone with high EQ who can easily build rapport and connect with a variety of people. Excellent spoken and written communication skills are a must.
  • Experience with HR processes (particularly L&D or Talent Management/Development) is a plus, but not required.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
    • 5 Volunteer Days to give back
    • Learning and Development stipend
    • Company wide Summer & Winter breaks 
  • Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to support@betterup.co

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