About the right team member:

You’re not a typical IT person. You wear many hats and have a customer service mentality/frame of mind. Most importantly, you rise up to challenges and exude positivity, even in the face of fires. At Betterment, the IT team works closely with all employees, and across all of the technologies they rely on every single day. We cover all sorts of systems, from automating employee onboarding, to supporting all employee-facing hardware, networks, and applications. We know that the right tools and automation are a multiplier for the continued success of a fast growing business, all while keeping the largest online robo-investment advisor running like a well-oiled machine.

At Betterment you will get to:

  • Lead a small team responsible for all things IT.
  • Partner with security and infrastructure teams to roll out and improve organization wide solutions.
  • Automate wherever possible to ensure the availability of self-service solutions, but may also need to deliver the highest quality in-person support.
  • Handle selection, consolidation, and relationship of all partners, vendors and SaaS applications, including negotiation, evaluation, and deployment of applications.
  • Recognizing our internal IT support is akin to internal production and should be handled with the same care given to our external production services.
  • Implementing device management solutions to support compliance and security, ensuring we continue protect our team’s data as we grow.
  • Project management of space improvements and alterations.
  • Manage technology procurement and configuration for onboarding and offboarding requests.
  • Familiar with Network Ops (especially Wifi configuration).

You will be effective if you have:

  • 5+ years supporting large environments of users, prioritizing a white glove experience and educating where possible.
  • Leading and supporting Okta and G-Suite along with a solid background in OS X are a requirement.
  • Experience administering and fixing a wide variety of SaaS solutions (e.g., Dropbox, Slack, Jamf, Carbon Black, Atlassian suite) - Scripting experience is a Plus!
  • Experience leading and mentoring teams.
  • Sunny Disposition.
  • Superb interpersonal skills and ability to collaborate with internal and external clients at the executive level.
  • Comfortable and familiar with a quickly growing & dynamic environment.
  • Up to date knowledge of the latest tools and methods for handling large-scale environments.
  • Experience with configuration and integration of third party software or SaaS providers.
  • Excellent time management skills, with a keen ability to handle multiple projects at a time.
  • AWS management experience are not required, but would be great to have!

About Betterment

Betterment is the largest independent online financial advisor with more than $14 billion in assets under management. The service is designed to help increase customers’ long-term returns and lower taxes for retirement planning, building wealth, and other financial goals. Betterment takes advanced investment strategies and uses technology to deliver them to more than 330,000 customers across its three business lines: direct-to-consumer, Betterment for Advisors, and Betterment for Business. Learn more.

Come join us!


Apply for this Job
* Required
File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Betterment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.