Diabetes Clinical Advisor
Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions.
Since its inception in November 2019, Better Health has gained Medicare licenses in 46 states, 11 Medicaid licenses, and preferred national provider contracts with Oscar Health, UHealth, Humana. As a result, our member base has rapidly grown rapidly grow month over month with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, as well as several prominent healthcare leaders including the CEO and President of eHealth.
Our Diabetes Clinical Advisor is involved in the training and quality management of the Diabetes peer support coaching program by applying their professional skills in developing educational programs, as well as training Peer Support Coaches and other staff. Our diabetes clinical advisor must have excellent interpersonal skills, collaborate effectively, and be a creative problem solver.
Roles and responsibilities:
- Apply clinical expertise to contribute to Better Health’s peer support and care programs
- Collaborate with the Care Programs Manager to manage the quality of our peer support and care programs
- Assist in recruitment of peer coaches and care program staff
- Manage clinical quality for peer sessions through case consultation, review of sessions and documentation, and coaching of care program staff
- Conduct regular assessments of member outcomes and provide recommendations to drive improved outcomes for members
- Develop and maintain educational resources and tools for peer coaches and members
Required Qualifications
- Diabetes background as RN, RD/RDN, and/or CDCES with current licensure
- At least 3-5 years recent/current experience working with patients with diabetes
- Familiarity with DME related to diabetes, CGM, insulin pumps and direct work helping patients navigate these products
- Knowledge of current evidence-based diabetes care, including caring for diabetes-related lower extremity ulcers/wounds
- Ability to provide training and guidance to triage clinical escalations that exceed scope of peer support
- Passionate about patient-centered care and a belief that peer support is an important component that supports and improves patient outcomes
- Experience with Google suite, knowledge management systems (e.g. Guru)
Bonus points if (not required):
- Active NP, PA, BC-ADM or other advanced practitioner license
- Bi-lingual English/Spanish
- Experience working with socioeconomically depressed/underinsured patients and/or case management experience
- Personal history of diabetes or strong personal connection to someone with diabetes
What you get:
But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values to:
- Take patients seriously and treat them well. Shift mindset: our members have choice, they are smart, they’re right. We follow-through our commitments.
- Lead with curiosity, kindness and a solution mindset. Get to the root of things, dig deeper, support our members and each other
- Pursue growth and move fast to maximize impact. Pursue growth personally and organizationally, be comfortable with change, be open to giving and receiving feedback to continually improve, source many opinions and then make fast decisions.
If you're fired up at the thought of revitalizing an archaic $60 billion home medical device industry and passionate about user-focused solutions, join us!
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Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.
We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
