​​Founded in 2016, Better is a digital-first homeownership company whose services included mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • From its founding in 2016 through 2020, Better funded $30.9B in home loans and provided over $7B in cumulative coverage through Better Cover and Better Settlement Services, the insurance divisions of Better
  • Ranked #1 on LinkedIn’s Top Startups List for 2020 and 2021
  • Ranked #2 on Fortune's Best Companies for Millenials 2021
  • Fortune Best Workplaces for Women 2021
  • People Magazine Companies that Care 2021
  • Inc Magazine's Best Workplaces 2021
  • Top Women Originators 2021
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • Better has raised over $400M in equity capital since inception

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

Better is a family of companies. Better Mortgage Corporation provides home loans; Better Real Estate, LLC provides real estate services; Better Cover, LLC provides homeowners insurance policies; and Better Settlement Services provides title insurance services.

A Better opportunity:

Better is looking for an experienced Workplace Manager to oversee our fast growing office in Oakland, CA. We are seeking a resourceful, reliable, and enthusiastic candidate to play a key role in scaling our workplace operations across multiple floors and buildings. This person will help shape our environment and create a positive, productive, and welcoming atmosphere for all employees and guests.

Core Responsibilities:

Building Operations and Management:

  • Manage relationships with local vendors and service providers for cost control and quality assurance. 
  • Engage with Landlords in conjunction with the Director of Real Estate to handle any building-related escalations.
  • Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
  • Work with Workplace Facilities, Workplace Design & Construction, local stakeholders and hired Architects/Contractors to define scopes, timing, and inform budgets throughout the real estate lifecycle.
  • Ensure quality and upkeep expectations are being adhered to and SLAs for employee requests are being met. 
  • Hold the team accountable for general operational policies and standards.
  • Help develop and implement health & safety processes, communications, and office reconfigurations in compliance with IIPP and response to the COVID-19 crisis.  
  • Be accountable for building-level Opex.
  • Provide input to and set monthly, quarterly and yearly budgets for Opex and post-occupancy capital projects.
  • This role is designated as ‘Office Mode,’ and requires the employee to work from our office daily, due to regulatory or functional requirements. As such, providing proof of COVID-19 vaccination is required.

Employee Engagement & Retention:

  • Serve as a point of escalation on the interpretation of Better’s office policies, procedures, and standards.
  • Assume ownership and manage the relationship with key stakeholders.
  • Be accountable for employee Net Promoter Scores, and overall employee satisfaction as related to office environments.
  • Review employee Net Promoter Scores, employee retention rates, and employee satisfaction surveys regularly, and implement building-specific plans to improve KPIs related to office environments.
  • Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.
  • Plan and execute local culture initiatives, including office events and employee experiences i.e., happy hours, cheers & shoutouts, new hire lunches, etc. 
  • Be a culture champion.

About You:

  • 5+ years or equivalent experience in office operations, facilities operations, site operations, or property management leadership role. Customer service experience required.
  • Experience in hospitality, multi-unit retail, startups, office management, or related preferred but not required. 
  • Bachelor’s Degree or equivalent experience preferred in Business, Project Management, Hospitality, or other related degrees.
  • Must have strong verbal and written communication skills, project management, and business operations experience.
  • Like challenges, and embraces change in a fast-paced environment.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Organizational skills coupled with attention to detail and follow-up

Better is requiring all US employees to be fully vaccinated in order to go into the office. Our priority is first and foremost the safety of our employees and we require COVID-19 vaccination to help ensure their safety in the workplace. Please note that Better will offer a reasonable accommodation process for employees who are not vaccinated for medical or religious reasons.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to candidateexperience@better.com. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

California Consumer Privacy Rights Notice for Job Applicants

Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA. 

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Voluntary Demographic Questions

At Better, we are committed to diversity and inclusion and creating an environment of growth for all of our employees. We recognize the unquestionable value of building a truly diverse workforce and the power of diverse perspectives necessary to achieve our mission of accessible homeownership. This is why we are committed to utilizing actionable data to inform our strategies to make sure we attract, retain and develop talent from all backgrounds, including underrepresented minorities.

Below is a set of voluntary demographic questions. If you choose to complete this form, the responses will be used, in an anonymized and aggregated manner only, to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision or thereafter, and your choice and your response will not otherwise subject you to any adverse treatment.

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