Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $35 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better Opportunity:

Better is looking for a self driven person to work alongside our IT Lifecycle Management Team Lead and help us build, maintain, and oversee IT Lifecycle Management at Better. This person will be responsible for managing work and people in their assigned locations. The ideal candidate is a customer-service driven person, who is an excellent communicator and a leader who is also technical and can balance supervising day-to-day site operations with a majority of project based work. This person is a liaison between the IT Lifecycle Management team and our Infrastructure, SaaS and IT Support teams to make sure our IT practices stay aligned with business needs. 

Responsibilities will include: 

  • Managing site IT Lifecycle Management team and workflows, the extent of your duties will include but not be limited to:
  • Manage teams at assigned locations
  • Manage and maintain  hardware and software lifecycle
  • Manage and maintain Better employee onboarding process
  • Manage and maintain Better employee offboarding process
  • Facilitate the builds and updates of all computer images (MAC & Windows) 
  • Manage all Better end user assets, maintain and enforce IT best practices, policies and procedures
  • All implementations are carried out to a high standard and follow Better policies and guidelines .
  • Assist with workflows for internal business units to create repeatable and automated implementation templates by department
  • Maintain strong communication with IT customers and serve as a technology partner 
  • Maintain constant communication with Security SaaS, Infra and Support department heads
  • This role requires physical presence in office and is not a work from home position

About You:

  • 5+ Years Experience in IT Support and Service Desk
  • Have the ability to supervise others’ work
  • Customer Service experience
  • Familiar with Active Directory
  • Familiar with macOS
  • Able to write and maintain documentation
  • Well versed with Help Desk ticketing systems
  • Preference for those who have worked with remote teams
  • Have a passion for serving and helping people
  • Flexible in managing up and down

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:

  • A $500 stipend to set up the WFH office of your dreams
  • Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan

Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

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At Better, we are committed to diversity and inclusion and creating an environment of growth for all of our employees. We recognize the unquestionable value of building a truly diverse workforce and the power of diverse perspectives necessary to achieve our mission of accessible homeownership. This is why we are committed to utilizing actionable data to inform our strategies to make sure we attract, retain and develop talent from all backgrounds, including underrepresented minorities.

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