About Better.com:

We’re one of the fastest-growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

Better is looking for a Team Lead to join our Processing team in New York. Processing at Better is a multifaceted function - both consumer-facing and operationally-driven.  Our Processors serve as a point of contact to our borrowers, ensuring a best-in-class customer experience. They also are responsible for effectively managing customer operations and loan logistics to ensure that mortgage processing is moving forward.

As a Team Lead on our Processing team, you will operate in a hybrid role. You will be responsible for managing an individual pipeline of customers as well a team of junior processors. Our ideal candidate is a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Responsibilities will include:

  • Manage, coach and develop a team of junior processors
  • Manage daily cadence as our product continues to evolve; drive team objectives and KPIs throughout production cycles
  • Provide qualitative and quantitative feedback to support professional development amongst team members
  • Manage a limited pipeline of loans; verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions
  • Serve as the first line of defense to diffuse customer escalations to management
  • Support Processing Manager and Senior Processors with complex loan troubleshooting.
  • Work effectively with cross-functional teams in Operations (title, valuations, underwriting, closing) to close loans

About You:

  • 2-4+ years of experience in a customer-facing role within mortgage, financial services, insurance, banking or fintech. Previous direct mortgage experience is preferable, but is not required
  • 1 year of leadership experience highly preferred
  • Strong communication, organization, and time management skills
  • Ability to troubleshoot and solve problems independently
  • Ability to maintain composure in a fast-paced environment

Bonus Points:

  • Knowledge of agency conventional, purchase, refinance, and jumbo underwriting product guidelines
  • Familiarity with Desktop Underwriter (DU)

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

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