About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s “Best Places to work”
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
  • We’ve secured over $254 million from our investors to date 
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

In order to change the makeup of what it’s like to buy a home in this country, we need to own as much of the homebuying process as possible. The use of third parties limits our ability to provide a superior customer experience. So, we have taken matters into our own hands. We are building a direct engagement appraisal panel. By moving the appraisal process away from Appraisal Management Companies, and bringing them inhouse, we take the guesswork out of the appraisal process. 

Better is looking for a Pipeline Manager to join the team. This person will work closely with our Director of Collateral Strategy to manage the processes and turn times of the team. We have built a best in class direct engagement appraisal panel. The Pipeline Manager will work in tandem with the Valuation Team to order and receive appraisals through our platform. At any point in time, a deliverable may get stuck in the pipeline. The Pipeline Manager will get those deliverables unstuck and have them moving through the pipeline as seamlessly as possible. Our goal is to build a process that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex appraisal process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Responsibilities will include:

  • Monitoring appraiser retention, appraiser turn times, and appraisal quality
  • Establishing reporting cadence and KPIs for the team
  • Assist with building a strong dynamic team
  • Manage operational supervisor and compliance manager
  • Coordination of team members across multiple offices and time zones
  • Advocate for technological resources that will streamline the appraisal process

Bonus points for: 

  • Residential real estate appraisal experience
  • Experience working at an AMC
  • Being a licensed or certified appraiser

About You:

  • 2-3 years appraisal management experience
  • Strong written and verbal communication
  • Strong ability to build consensus
  • Perform well in team environments
  • The drive to build something new
  • Management experience (preferably of pre existing teams)

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

Apply for this Job

* Required