Operations Associate

About Better:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical.

In 2018 alone, we’ve helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time.

Our backers have helped build some of most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

Better is looking for a Customer Experience Associate to join the team. This person will be responsible for developing and maintaining a top notch customer experience for borrowers. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Responsibilities will include:

• Assisting the Loan Processors in delivering a positive experience for borrowers
• Facilitating communication to the borrowers throughout the process
• Developing the customer experience as we look to change and refine it based on customers needs
• Furthering monthly loan production by supporting the Loan Processors with their pipelines
• Collaborating on cross-functional projects to improve our processes

About You:

• Strong sense of empathy
• Strong communication, organization, and time management skills
• Ability to troubleshoot and solve problems independently
• Ability to maintain composure in a fast-paced environment, strong sense of hustle
• Eager to learn multiple facets of Operations

Things we value:

• Curiosity. Why? How? Repeat.
• Nerdiness. Financial news and trends are fascinating. Seriously.   
• Relentlessness. No one here gives up. We try. We fail. We try again.
• Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
• Smarts: book and street. We have to use all the tools at our disposal to build Better.
• Empathy and Compassion. You understand that people's biggest dreams are in your hands.
• Communication. Can you ask for help or put your hand up when you don’t understand?
• Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.