About Better:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical.

In 2018 alone, we’ve helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time.

Our backers have helped build some of most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank and others have invested over $85MM in Better and our vision of making homeownership magical.

 

A Better opportunity:

The business operations (‘BizOps’) team at Better is responsible for identifying, prioritizing and solving Better’s most critical business challenges in a fast-moving environment. We are, in essence, the nerve center of the business - a mix of strong analytical capabilities, sharp business acumen and “get stuff done” mentality. We use a structured approach to drive company strategy across major business functions, develop operational plans to enable innovative offerings and lead execution against our recommendations. A shortlist of past projects include,

  • Operationalizing a first-of-its-kind consumer offering that contributes the majority of the company’s purchase volume today
  • Developing and executing a capacity expansion plan to triple mortgage production capacity from within 6 months (including the establishment of offshore teams)
  • Designing and executing the company’s expansion strategy across states
  • Enabling robust pricing strategies coupled with tight feedback loops through a series of data analysis, industry studies and customer interviews
  • Understanding key drop off points in the customer conversion funnel and working with product, sales and marketing teams to address root causes        

As a leader within the BizOps team, you will play a pivotal role in helping to shape and build out BizOps. You can expect to actively contribute in the following ways:

  • Identify, prioritize and solve ongoing business requirements for a rapidly growing company
  • Gather and analyze information to generate actionable insights
  • Monitor our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and derive implications for the business
  • Drive alignment on priorities across key business functions (e.g., operations, product, marketing, capital markets, corporate)
  • Lead execution on major, cross-functional company initiatives
  • Hire, mentor and groom BizOps managers and associates on the team

About You:

  • You are a strong performer with at least 5 years of experience in business operations / management consulting at a top-tier firm, with at least 1-2 years of management experience
  • You have a bias for action, as well as a strong sense of practicality and effectiveness
  • You have strong data analysis, data modeling and presentation skills; SQL experience strongly preferred; R/Python a big plus
  • You’ve worked previously with an early-stage company / have tangible experience building something from the ground up
  • You have excellent communication and relationship-building skills.
  • You are highly adaptable, and able to thrive in ambiguous or uncertain environments.

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

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