Welcome to Betsson Academy, a three month full-time internship working at the biggest iGaming company in Malta!
The Wow
Are you a Team player, supportive and respectful? Are you ambitious and dedicated with a passion for what you do? Our teams in Malta are looking for the next ambitious intern to join their teams and get hands on experience of what we do here!
At Betsson Group, it’s all about people. We work together, as a team, to achieve common goals and collaborate to succeed. We enjoy going to work because we have great colleagues. We challenge and support each other. We make everyone feel welcome by being open, friendly, and social and we celebrate diversity.
For the summer internship, you will be based at our awesome offices in Ta’Xbiex – Betsson Group Experience Centre, learning from the greatest minds in the industry with hands-on experience.
Interested in Service Desk? This is the internship for you!
What’s in it for you?
You will have unique exposure to our Tech function, working closely with all teams ensuring we get our projects over the line. In doing so you’ll build relationships not just in Malta but on a much wider scale!
We can also guarantee they’ll never be a dull moment…you’ll be super busy, spinning multiple plates but that’s ok since that’s just how you like it!
A flavour of what you'll be doing
- Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others
- Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
- Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers)
- Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit
- Handling of all customer related activities initiated in and from Service Management
- Working according to defined processes in Service Management
- Taking part in the continued development of the team and the infrastructure
- Liaising with the various departments in Betsson Group
Why Betsson?
- Be part of the success story of one of the fastest growing companies in the iGaming sector.
- This is your opportunity to join a business that truly values its people, to drive change and impact the wider people's agenda.
- Become part of an extended family consisting of 60+ nationalities, 95% millennials and GenX.
- Grow in your career!
- Join an equal opportunity employer where 40% of our workforce are women and growing.
- Become part of a passionate and industry leading team whose mission is to deliver the best customer experience in the industry.
Challenge accepted?
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