Betsson France is now looking for a dynamic and motivated French Speaking Customer Service Agent to join the team and provide exceptional service to our customers. If you are a responsible, autonomous professional who thrives on challenges, possesses strong empathy, and values teamwork, this opportunity is for you!
As a Customer Service Agent, you will be responsible for providing comprehensive support to our customers by addressing their inquiries and resolving their issues through various communication channels. You will also focus on building strong customer relationships by delivering personalized and memorable experiences.
Key Responsibilities
- Independently manage customer requests, providing accurate responses, and actively seeking solutions to their problems.
- Demonstrate empathy by understanding customer needs and concerns, and providing appropriate support.
- Collaborate closely with other members of the Customer Care team to share knowledge, exchange best practices, and solve problems collaboratively.
- Be a driver of change and progress by suggesting innovative ideas to continuously improve our customer service.
- Work responsibly, adhering to internal procedures and policies.
Requirements
- Previous experience in customer care, preferably in the online gaming industry.
- Excellent communication skills, both written and verbal, with the ability to adapt to different individuals.
- Strong autonomy in managing tasks and priorities, with the ability to make informed decisions.
- Ability to embrace challenges with a positive attitude and remain calm in stressful situations.
- Strong team player mindset, with a willingness to collaborate effectively and support other team members.
- Experience with Zendesk would be a plus.
Why join us?
- Empowering work environment that offers opportunities for growth and professional development.
- Company culture that fosters autonomy, initiative, and innovation.
- Strong team spirit that promotes collaboration, mutual support, and knowledge sharing.
- Opportunity to have a direct impact on the customer experience and contribute to the continuous improvement of our services.
Join our team and be part of a company where your skills, responsibility, teamwork, and empathy will be valued and rewarded. Apply now for this exciting Customer Service Agent opportunity!
